Pharmacy Technician: Rare Orphan

Actalent; Cary (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

Actalent is seeking a Pharmacy Technician in Cary, NC to manage prescription insurance details, process eligibility checks, and adjudicate claims. The role involves handling inbound calls, assisting patients and providers, and ensuring timely medication delivery while supporting adherence to therapy plans.

The position requires NC registration or willingness to obtain, plus at least a high school diploma and 2+ years of pharmacy experience.

Qualifications

• Pharmacy technician certification is required.
• 2+ years of pharmacy operation experience is required.
• Competent in basic computer skills.
• Excellent organizational and time management skills are essential.
• Ability to effectively work with people and provide patient-focused service.
• Detail-oriented and conscientious in all tasks.

Responsibilities

• Locate and enter accurate prescription insurance information and process eligibility checks.
• Adjudicate claims and troubleshoot rejections to ensure accuracy for patients.
• Request prior authorization from providers and assist with PA process.
• Manage inbound calls from patients, clients, and healthcare providers about orders and payments.
• Serve as a technical resource during adjudication and identify improvement areas.
• Document progress notes accurately on patient profiles.

Skills

Pharmacy technician certification

Pharmacy operation experience

Basic computer skills

Organizational and time management

People skills

Detail-oriented

Education

High School Diploma

NC Registered (NCBOP) preferred

Job description

Job Title: Pharmacy Technician: Rare OrphanJob Description

As a Pharmacy Technician, you will locate and enter accurate prescription insurance information on patient profiles, process eligibility checks, and adjudicate pharmacy claims. You will manage inbound calls and communicate with patients, clients, and healthcare providers to ensure efficient medication delivery and adherence to therapy plans.

Responsibilities

• Locate and enter accurate prescription insurance information on patient profiles by processing eligibility checks and adjudicating pharmacy claims.
• Adjudicate claims and troubleshoot rejections to ensure correct information is communicated to the patient.
• Communicate the need for medication prior authorization (PA) to providers and serve as a resource during the PA process.
• Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding inquiries about order status, services provided, and financial support options.
• Serve as a technical resource pertaining to adjudication while identifying areas for improvement.
• Enter detailed, accurate, and grammatically correct progress notes to ensure proper documentation on patient profiles.
• Contact patients to schedule medication delivery and payment, ensuring accurate information is recorded for timely distribution.
• Manage patient refill coordination and follow-up to ensure patients comply with their therapy plan.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.

Essential Skills

• Pharmacy technician certification
• 2+ years of pharmacy operation experience
• Competent in basic computer skills
• Excellent organizational and time management skills
• Ability to effectively work with people
• Detail-oriented and conscientious

Additional Skills & Qualifications

• NC Registered (NCBOP) preferred
• Prior experience working in a pharmacy setting required
• Customer service skills
• Multi-task oriented
• Flexible and adaptable
• High School Diploma required
• Healthcare experience preferred

Work Environment

Work in a call center environment, primarily onsite Monday to Friday from 9am to 6pm. If converted to permanent, the schedule may become hybrid. Enjoy a collaborative atmosphere with a multi-disciplinary team dedicated to helping patients with rare diseases. The company is closed on weekends and major holidays. There is no direct patient contact, and the focus is on simplifying access to medication and providing personalized care.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.