Pharmacy Technician - Prior Authorization, KPWA Help Desk

Kaiser Permanente; Renton (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Kaiser Permanente is seeking a Pharmacy Technician to support the daily workflow of the pharmacy, ensuring timely and compliant distribution of drug therapy. The role emphasizes accuracy in dispensing, patient safety, and strong customer service within Kaiser Permanente policies and procedures.

Responsibilities include prescription processing, labeling, inventory management, and collaboration with prescribers for refills. A Washington-registered technician with appropriate training is required.

Qualifications

• Completion of an approved pharmacy technician training program and Washington Pharmacy Technician Certification required by hire.
• Washington Pharmacy Technician Certification required at hire.
• Knowledge of pharmacy laws and standards of practice.
• Ability to use available resources and tools efficiently.
• Ability to perform pharmaceutical calculations and identify common drug names.

Responsibilities

• Assist in daily pharmacy workflow: typing new prescriptions, processing refills, data entry, and cashiering tasks.
• Prepare, label, stock medications, and manage inventory and shelving.
• Ensure patient safety and provide excellent customer service during dispensing.
• Communicate with prescribers for refill authorizations and triage patient calls.
• Follow Kaiser Permanente policies and perform standard work for medication distribution.

Skills

Verbal and written communication

Customer service

Problem solving

Teamwork

Pharmacy calculations

Education

Pharmacy Technician Certification (Washington)

Completion of an approved pharmacy technician training program

Job description

Description

**Position is remote, but must reside withinin the KP Washington region.**

PREFERRED CLINICAL EXPERIENCE, SPECIALTY DRUGS EXPERIENCE OR PA DEPARTMENT EXPERIENCE.

Job Summary

The Kaiser Permanente Pharmacy Technician performs functions that support the daily workflow of the pharmacy. The Kaiser Permanente Pharmacy Technician ensures the timely and appropriate distribution of drug therapy in compliance with state and federal laws and in accordance with Kaiser Permanente policies and procedures.

Essential Responsibilities

• Performs functions that support the daily workflow of the pharmacy including: Typing new prescriptions; Processing refill prescriptions and entering other prescription data into the computer; Counting and pouring medications from stock bottles; Entering chronic condition information; Prepackaging and labeling medications; Stocking shelves; Filing prescriptions; Performing inventory functions; Releasing refill medications and OTC products to patients; Handling non-professional phone calls including refill requests from patients and refill authorizations from prescribers; Calling prescribers to obtain refill authorization; Triaging phone calls to the appropriate person. Working knowledge and competency with cashiering processes and procedures. Adherence to Kaiser Permanente Cash Security and Compliance standards.
• Ensures the timely and appropriate distribution of drug therapy by: reading, interpreting, and filling prescription orders with the correct medication; ensuring the quantities are correct based on the sig; accurately calculate dosages based on the patients weight
• Ensures patient safety and provides excellent customer service to the patient by: identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; taking appropriate steps to resolve and report unusual occurrences; and following standard work for greeting patients and providing excellent customer service; providing service recovery when appropriate and by following proper procedures
• Demonstrates dedication to evidence-based medicine in daily duties by staying current on clinical initiatives and priorities; and identifying specific issues and bringing them to a pharmacists attention (such as high risk meds, glucose strips, preferred drugs)
• Administers the different medication formularies by following Kaiser Permanente policies, procedures and protocols. Maintains and utilizes current knowledge of basic drug information and medical terminology when performing duties.

Basic Qualifications

Experience

• N/A

Education

• Completion of an approved pharmacy technician training program, or equivalent, in order to obtain Department of Health Pharmacy Technician Certification is required by date of hire/transfer.

License, Certification, Registration

• Pharmacy Technician Certification (Washington) required at hire

Additional Requirements

• Ability to use available resources and tools efficiently and effectively.
• Knowledge of Pharmacy law and its standards of practice.
• Skill in compounding extemporaneous entities.
• Ability to identify specified issues and bring to attention of pharmacist.
• Problem-solving skills to work with patients and other health care providers.
• Verbal and written communication skills.
• Customer service skills.
• Ability to work effectively as a member of a team.
• Ability to perform pharmaceutical calculations, identify drug names, and have knowledge of most common uses for pharmaceuticals.

Preferred Qualifications

• One (1) plus year of Pharmacy Technician experience.
• Two (2) plus years of IV experience.
• Two (2) plus years of warehouse experience.
• Ability to use available resources and tools efficiently and effectively.
• The ability to perform pharmaceutical calculations, identify drug names, and have knowledge of most common uses for pharmaceuticals.
• Completion of an approved pharmacy technician training program.

Primary Location

Washington,Renton,Renton Administration - Adams

Additional Locations

• Washington, WA

Scheduled Weekly Hours

40

Shift

Variable

Workdays

Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start

08:00 AM

Working Hours End

06:00 PM

Job Schedule

Full-time

Job Type

Standard

Worker Location

Flexible

Employee Status

Regular

Employee Group/Union Affiliation

J07|UFCW|Local 3000

Job Level

Individual Contributor

Department

Renton Admin Adam - AmCare-FormularyMgmt/Drug Info - 1130

Pay Range

$26 - $39.02 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

No

Flexible

Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.