Pharmacy Technician Prior Authorization

Shields Health Solutions; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

4 weeks PTO

10 paid holidays

Paid parental leave

Short-term disability

Professional development

Job summary

Shields Health Solutions is hiring a Prior Authorization Pharmacy Technician - Patient Support Advocate to help patients access medications by coordinating prior authorizations, securing financial assistance, and resolving insurance barriers. This role supports patient communication, claim adjudication, and promoting medication adherence through pharmacy system support.

The position requires a state-registered Texas Pharmacy Technician and a National Pharmacy Technician Certification, with 2+

Qualifications

• Texas state-registered Pharmacy Technician with CPhT required.
• 2+ years of pharmacy technician experience.
• High School Diploma or GED required.
• Strong communication, organization, and tech skills.

Responsibilities

• Work with insurance companies to obtain medication approvals.
• Enter data in pharmacy systems and run test claims.
• Document patient needs and authorization status across systems.
• Communicate with prescribers to ensure proper prescriptions.
• Maintain records of patient interactions.
• Assist patients with insurance claims and adherence by phone.
• Collaborate with pharmacists and liaisons for coordinated care.
• Research information to support decisions and improvements.
• Manage data in relevant databases.
• Identify issues and participate in process improvements.
• Maintain confidentiality and pursue professional development.
• Minimal travel may be required.

Skills

Communication skills

Organizational skills

Technical proficiency

Empathy

Team player

Education

High School Diploma or GED

Texas Pharmacy Technician License

CPhT certification

Tools

Microsoft Office Suite

Job description

Join our Shields team today! Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Prior Authorization Pharmacy Technician - Patient Support Advocate to support the growth of the specialty pharmacy program. This role supports patient access to medications by coordinating prior authorizations, securing financial assistance, and resolving insurance barriers. It includes patient communication, claim adjudication, and promoting medication adherence through pharmacy system support.

Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification REQUIRED

Remote, Monday - Friday, 9:00AM - 6:00PM CST

What You’ll Do:

• Work with insurance companies to obtain medication approvals.
• Use pharmacy systems to enter data, run test claims, and manage follow-up actions.
• Document patient needs, authorization status, and assistance efforts across systems and EMRs.
• Communicate with prescribers to ensure accurate and appropriate prescriptions.
• Maintain detailed records of all patient interactions.
• Assist patients with insurance claims and medication adherence over the phone.
• Partner with pharmacists and liaisons to support coordinated patient care.
• Research information to support decisions and operational improvements.
• Manage and update data in relevant databases.
• Identify issues, recommend solutions, and participate in process improvement initiatives.
• Maintain confidentiality and ongoing professional development.
• Perform additional duties as needed; minimal travel may be required.

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered (Texas) Pharmacy Technician; CPhT required.
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].