Pharmacy Technician - PBM Services & Analytics

CommUnityCare; Austin (TX); Hybrid; USD 40,000 - 55,000; Full time

Job summary

CommUnityCare is seeking a Pharmacy Technician for PBM Services & Analytics in Austin, Texas. This role focuses on providing insights and support for pharmacy benefit management operations, working closely with various teams to ensure efficiency and accuracy.

The ideal candidate should possess a high school diploma, an associate degree in a relevant field, and at least three years of experience in pharmacy operations. Bilingual in Spanish is preferred.

Remote work is an option, with occasional on-site meetings in Austin required. Strong analytical and communication skills are essential.

Qualifications

• Three years of pharmacy operations, managed care, or healthcare analytics experience required.
• Current Pharmacy Technician Registration with the Texas State Board of Pharmacy.
• Bilingual in Spanish preferred.

Responsibilities

• Develop and maintain PBM performance and utilization reports.
• Conduct financial and data analyses for formulary decisions.
• Collaborate with teams to ensure accurate data integration.
• Support executive-level meetings and decision-making.

Skills

Knowledge of 340B program

Data analysis tools (Excel, SQL, Power BI/Tableau)

Excellent organizational skills

Strong communication skills

Working with multi-functional teams

Education

High school diploma or equivalent

Associate's Degree in healthcare, pharmacy, or related field

Tools

Data analysis tools (Excel, SQL, Power BI/Tableau)

EMR systems

Job description

Overview

The Pharmacy Technician - PBM Services & Analytics supports the Pharmacy Benefits Program Manager by providing data-driven insights, financial analysis, and subject matter expertise on pharmacy benefit management operations. This role is critical in ensuring strategic alignment, operational efficiency, and informed decision-making across PBM-related initiatives. The ideal candidate will have a pharmacy technician background combined with strong analytical skills and experience in healthcare data analysis.

For this position, 0.2 FTE will be dedicated to performing Pharmacy Technician - PBM Services responsibilities and 0.8 FTE will be allocated to analytic operations.

Remote = Individuals in this position may work at an approved off-site location. They may be required to occasionally visit an on-site location in Austin, Texas, so to be considered, candidates must live in the greater Austin area.

Responsibilities

Job Functions

Essential Functions:

• Develop and maintain regular and ad hoc reports on PBM performance, utilization, cost trends, and rebate activity.
• Conduct financial and data analyses to support formulary decisions, contract evaluations, and cost containment strategies.
• Monitor and interpret PBM policies, regulatory changes, and payer requirements to inform internal stakeholders.
• Prepare briefing materials and data summaries for PBM-related meetings, including payer negotiations and internal strategy sessions.
• Collaborate with finance, clinical pharmacy, and IT teams to ensure data accuracy and integration across systems.
• Support the PBM in strategic planning, vendor management, and performance improvement initiatives.
• Serve as a liaison between PBM operations and other departments, translating technical data into actionable business insights.
• Serve as liaison between Patient Assistance Programs, patients, clinic staff, eligibility staff and outsourced pharmacies.
• Support the PBM technicians and call center as needed.
• Perform other duties as assigned to support broader medication access initiatives.

Knowledge, Skills and Abilities:

• Knowledge or experience with 340B program, 340B data and reporting.
• Knowledge of retail pharmacy, pharmacy claims, pharmacy benefits design and pharmacy reimbursement models.
• Demonstrate extensive knowledge of medical/pharmaceutical terms and nomenclature.
• Excellent organizational, communication and problem-solving skills.
• Excellent verbal and written communication skills.
• Work with multi-functional teams to complete projects.
• Develop and maintain favorable internal relationships, partnerships with co-workers.
• Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (e.g. personal computer skills, word processing, patient records systems, EMR systems, etc.)
• Be proficient in data analysis tools such as Excel, SQL, Power BI/Tableau.
• Complete all mandatory training and maintain appropriate credentials/licensure.
• Knowledge of Medicaid/Medicare pharmacy benefits.
• Ability to work independently and manage multiple priorities.
• Support executive-level meetings and decision-making.

Qualifications

QUALIFICATIONS

Education:

High school diploma or equivalent or equivalent -Required

Associate’s Degree (higher degree accepted) in healthcare, pharmacy, business, or related field -Required

Work Experience:

Three (3) years pharmacy operations, managed care, PBM or healthcare analytics -Required

Bilingual in Spanish -Preferred

Licenses and Certifications:

Current Pharmacy Technician Registration with the Texas State Board of Pharmacy Upon Hire -Required

340B University Within 6 Months -Required

National Certification with the Pharmacy Technician Certification Board (CPhT) -Preferred