Pharmacy Technician: Patient Wellness Concierge

Kroger; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling services

Employee discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Charleston, WV is seeking a Pharmacy Clerk to provide exceptional customer service and support health and wellness initiatives. You will assist pharmacists, manage inventory and handle transactions with accuracy and HIPAA compliance.

Join a team focused on community health, safety and integrity, with flexible schedules and a range of training opportunities. Previous customer service experience is welcomed as a path to growth.

Qualifications

• Experience delivering friendly, accurate customer service.
• Ability to handle confidential information and follow privacy rules.
• Willingness to learn and follow company guidelines.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to HIPAA regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

HIPAA compliance

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Kroger in Charleston, WV is seeking a Pharmacy Clerk to provide exceptional customer service and support health and wellness initiatives. You will assist pharmacists, manage inventory and handle transactions with accuracy and HIPAA compliance.

Join a team focused on community health, safety and integrity, with flexible schedules and a range of training opportunities. Previous customer service experience is welcomed as a path to growth.