Pharmacy Technician Liaison - Sharp Grossmont Specialty Pharmacy - Day Shift - Full Time

sharp; San Diego (CA); On-site; USD 43,000 - 61,000; Full time

Job summary

Sharp Specialty Pharmacy is seeking a Pharmacy Technician to support clinic operations in the San Diego area. The role involves working with providers to recruit and assist patients prescribed specialty medications, and to streamline access to medications while ensuring adherence and quality patient care.

Ideal candidates have a CA Pharmacy Technician license, a year of specialty pharmacy experience, and a clean driving record.

Qualifications

• H.S. Diploma or Equivalent required.
• 1 year of specialty pharmacy experience required.
• California Pharmacy Technician License required.

Responsibilities

• Work with clinicians to serve patients face-to-face in a medical clinic office and over the phone.
• Educate prospective pharmacy patients on how Sharp Specialty Pharmacy serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacy's patient population.
• Ensure that patients remain on track with medication regimens and assist with prior authorizations.

Skills

1 Year Specialty pharmacy experience

Education

H.S. Diploma or Equivalent

California Pharmacy Technician License

Driver's License

Job description

Hours

Shift Start Time: 8 AM

Shift End Time: 6 PM

AWS Hours Requirement: 8/80 - 8 Hour Shift

Additional Shift Information: 8 hour shift between 8:00am through 6:00pm

Weekend Requirements: As Needed

On-Call Required: No

Hourly Pay Range (Minimum - Midpoint - Maximum)

$31.350 - $39.180 - $43.890

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

The purpose of this job is to expand Sharp Specialty Pharmacy Services by offering services to all qualifying patients and to increase patient satisfaction. This position will be clinic facing in SRS and SCMG and will work with provider and staff to locate and recruit patients that are prescribed specialty medications. Also, this position will provide efficiencies in procuring specialty drugs and assisting providers with any issues (prior authorizations) that may result in the course of treatment with these specialty medications.

Required Qualifications

• H.S. Diploma or Equivalent
• 1 Year Specialty pharmacy experience.
• California Pharmacy Technician License (TCH) - CA State Board of Pharmacy -REQUIRED
• Driver's License - CA Department of Motor Vehicles -REQUIRED

Preferred Qualifications

• 2 Years Pharmacy experience in a related clinical area.
• Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board -PREFERRED

Other Qualification Requirements

• Utilizes reliable transportation and possesses adequate personal insurance coverage.
• Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.

Essential Functions

Clinical and Education Services

• As a member of the clinic team, work seamlessly along side clinicians to serve patients both face-to-face in a medical clinic office and over the phone.
• Educate prospective pharmacy patients on how Sharp Specialty Pharmacy serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacy's patient population.
• Ensure that patients remain on track with medication regimens - outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the Pharmacy Team with respect to: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.

Collaboration and Teamwork

• Clearly communicates goals and instruction to other staff members, including handoffs between shifts.
• Participates in staff orientation and student/resident training programs.
• When faced with complex situations, has knowledge of and applies appropriate policies and procedure; effectively evaluates ongoing workflow issues and directs daily workload to achieve efficiency and maximize resource utilization as business needs require.
• Attends and participates in staff meetings and communications.
• Reads email at a minimum of daily.
• Fosters positive relationships and teamwork through consistent respectful, professional interactions

Customer Service

• Provides prompt, accurate and excellent services to internal and external customers.
• Develops a trusting collaborative relationship with medical offices, internal SHARP and external to SHARP, vendors, providers, and all patients.
• Answers phone and emails in a timely and friendly manner.

Department Efficiency and Effectiveness

• Organizes and completes daily requirements and responsibilities.
• Telephone Message Management - Ensures prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.
• Daily Organization - Monitors patient flow, pharmacists' schedules and completes daily tasks to ensure quality and meet service standards. Completes work within assigned hours.
• Able to respond to changing circumstances and prioritize patient needs.
• Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem-solving ability.
• Ensures readiness of reports and information to maximize patient visit.
• Protect organization's value by keeping information confidential.
• Assists in other departments as assigned to meet staffing needs and travels to other sites as business needs arise.

Data Collection

• Communicates with appropriate medical offices to obtain laboratory data or pertinent chart notes for all prior authorization requests.
• Processes information received, verifying eligibility and benefits coverage and applying plan specific criteria to information received.
• For requests not received, provides rationale for non-approval. Rationale supporting d