Pharmacy Technician – KPWA Contact Center

NALHE; Renton (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Kaiser Permanente Pharmacy is seeking a Pharmacy Technician to support daily pharmacy workflow and ensure timely distribution of prescribed medications under Kaiser Permanente policies and state/federal regulations.

The role focuses on prescription processing, data entry, labeling, inventory, and customer service to ensure safe and efficient medication distribution.

Qualifications

• Experience with processing prescriptions and data entry into computer systems.
• Ability to perform inventory functions and labeling.
• Knowledge of state and federal pharmacy regulations.

Responsibilities

• Process prescriptions and enter data into the computer system.
• Count, pour, and label medications; assist with stocking shelves and filing prescriptions.
• Provide excellent customer service and handle refill requests and phone inquiries per policy.
• Assist with inventory functions and reconciliation under supervision.

Skills

Prescription processing

Customer service

Pharmacy cashiering

Dosage calculation

Pharmacy inventory

Job description

$5000 SIGN-ON BONUS ELIGIBLE

Job Summary:

The Kaiser Permanente Pharmacy Technician performs functions that support the daily workflow of the pharmacy. The Kaiser Permanente Pharmacy Technician ensures the timely and appropriate distribution of drug therapy in compliance with state and federal laws and in accordance with Kaiser Permanente policies and procedures.

Essential Responsibilities:

• Performs functions that support the daily workflow of the pharmacy including: Typing new prescriptions; Processing refill prescriptions and entering other prescription data into the computer; Counting and pouring medications from stock bottles; Entering chronic condition information; Prepackaging and labeling medications; Stocking shelves; Filing prescriptions; Performing inventory functions; Releasing refill medications and OTC products to patients; Handling non-professional phone calls including refill requests from patients and refill authorizations from prescribers; Calling prescribers to obtain refill authorization; Triaging phone calls to the appropriate person. Working knowledge and competency with cashiering processes and procedures. Adherence to Kaiser Permanente Cash Security and Compliance standards.
• Ensures the timely and appropriate distribution of drug therapy by: reading, interpreting, and filling prescription orders with the correct medication; ensuring the quantities are correct based on the sig; accurately calculate dosages based on the patients weight
• Ensures patient safety and provides excellent customer service to the patient by: identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; taking appropriate steps to resolve and report unusual occurrences; and following standard work for greeting patients and providing excellent customer service; providing service recovery when appropriate and by following proper procedures
• Demonstrates dedication to evidence-based medicine in daily duties by staying current on clinical initiatives and priorities; and identifying specific issues and bringing them to a pharmacists attention (such as high risk meds, glucose strips, preferred drugs)
• Administers the different medication formularies by following Kaiser Permanente policies, procedures and protocols. Maintains and utilizes current knowledge of basic drug information and medical terminology when performing duties.