Pharmacy Technician – KPWA Contact Center

NALHE; Renton (WA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Kaiser Permanente in Renton, WA is seeking a Pharmacy Technician to support the daily workflow of the pharmacy and ensure the timely, compliant distribution of medications in line with policies and state and federal laws.

You will type new prescriptions, process refills, count and pour medications, stock shelves, enter patient data, and assist customers with service recovery while maintaining safety and accuracy.

Formación

• Typing new prescriptions and processing refill prescriptions.
• Counting and pouring medications from stock bottles.
• Stocking shelves and filing prescriptions.
• Entering patient data and handling non-professional calls.

Responsabilidades

• Typing new prescriptions and processing refill prescriptions and entering other prescription data into the computer.
• Counting and pouring medications from stock bottles and labeling.
• Stocking shelves, filing prescriptions, and performing inventory functions.
• Releasing refill medications and OTC products and handling refill requests and authorizations.
• Triaging phone calls and providing excellent customer service while adhering to cash handling standards.

Conocimientos

Prescription processing

Pharmacy operations

Customer service

Medication dispensing

Phone handling

Descripción del empleo

**$5000 SIGN-ON BONUS ELIGIBLE**

Job Summary:

The Kaiser Permanente Pharmacy Technician performs functions that support the daily workflow of the pharmacy. The Kaiser Permanente Pharmacy Technician ensures the timely and appropriate distribution of drug therapy in compliance with state and federal laws and in accordance with Kaiser Permanente policies and procedures.

Essential Responsibilities:

• Performs functions that support the daily workflow of the pharmacy including: Typing new prescriptions; Processing refill prescriptions and entering other prescription data into the computer; Counting and pouring medications from stock bottles; Entering chronic condition information; Prepackaging and labeling medications; Stocking shelves; Filing prescriptions; Performing inventory functions; Releasing refill medications and OTC products to patients; Handling non-professional phone calls including refill requests from patients and refill authorizations from prescribers; Calling prescribers to obtain refill authorization; Triaging phone calls to the appropriate person. Working knowledge and competency with cashiering processes and procedures. Adherence to Kaiser Permanente Cash Security and Compliance standards.
• Ensures the timely and appropriate distribution of drug therapy by: reading, interpreting, and filling prescription orders with the correct medication; ensuring the quantities are correct based on the sig; accurately calculate dosages based on the patients weight
• Ensures patient safety and provides excellent customer service to the patient by: identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; taking appropriate steps to resolve and report unusual occurrences; and following standard work for greeting patients and providing excellent customer service; providing service recovery when appropriate and by following proper procedures
• Demonstrates dedication to evidence-based medicine in daily duties by staying current on clinical initiatives and priorities; and identifying specific issues and bringing them to a pharmacists attention (such as high risk meds, glucose strips, preferred drugs)
• Administers the different medication formularies by following Kaiser Permanente policies, procedures and protocols. Maintains and utilizes current knowledge of basic drug information and medical terminology when performing duties.