Pharmacy Technician II

Duke University; Raleigh (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Duke Raleigh Hospital, a campus of Duke University Health System, seeks a Pharmacy Technician II to support prescription processing, drug preparation, and distribution in a clinical setting.

Under supervision, you will stock dispensing cabinets, assist with IV compounding, and collaborate with the pharmacy team and insurers to ensure safe medication use and timely resolutions.

Qualifications

• High school diploma or equivalent with completion of an accredited pharmacy technician-training program or acceptance into pharmacy school
• High school diploma or equivalent with one year of pharmacy or health care related experience
• Must be registered with the North Carolina Board of Pharmacy within the first 180 days
• North Carolina Board of Pharmacy registration is required
• Pharmacy Technician certification from PTCB or ExCPT

Responsibilities

• Follow workflow procedures for prescription processing, medication preparation and distribution
• Restock automatic dispensing cabinets and anesthesia workstations as needed
• Answer and screen telephone calls and direct to appropriate staff
• Handle medications in compliance with department, regulatory, and legal requirements
• Collaborate with pharmacy team, insurers and customers to resolve issues
• Assist with clinical functions in support of the clinical pharmacist
• Prepare IV solutions using aseptic technique or non-sterile compounding at select locations
• Train new employees and students in job-specific functions
• Perform other related duties incidental as assigned
• Support broader team goals with minimal supervision

Skills

Drug knowledge & terminology

Critical thinking

Communication skills

Customer service

Organizational skills

Physical stamina

Education

High school diploma + tech program or pre-pharmacy

1 year pharmacy/healthcare experience

Tools

Retail pharmacy systems

Automated dispensing cabinets

Carousels & related devices

Job description

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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Location:

• Duke Raleigh, a Campus of Duke University Hospital

Working hours:

• Monday-Friday
• 8:00am-4:30pm

Occupational Summary

• This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.
• This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.
• Individuals eligible for pharmacy technician level II are competent in all tasks associated with pharmacy technician level I and have achieved the area specific advanced competency requirements.
• Pharmacy technician level II staff must achieve and maintain certification by the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Work Performed

• To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient.
• Restock automatic dispensing cabinets and anesthesia workstations as needed.
• Answer and screens telephones calls and directs calls to appropriate personnel when needed.
• Handle medications in accordance to department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications).
• Collaborates with immediate pharmacy team, insurance companies and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance related concern.
• Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls).
• Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems).
• Deliver medications and supplies to patient care and ancillary areas.
• Complete and document all assigned safety and quality activities in compliance with department procedures.
• Prepare IV solutions using aseptic technique and/or compound non-sterile medications at select locations.
• Manage individual responsibilities while supporting team members and contributing to broader team goals.
• Perform other related duties incidental as assigned.
• Perform a variety of clinical functions in support of the clinical pharmacist (e.g., patient interviews, medication safety and adherence initiatives, patient follow up calls, collection of clinical data for the pharmacist).
• Efficient operation and ability to troubleshoot specialty machinery, equipment, devices or software as necessary in performing jobfunctions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems).
• Manage individual responsibilities while being able to shift to help team members and contribute to broader team goals with minimum supervision.
• Assist with training of new employees and students, educating them in job-specific functions.
• Perform other related duties incidental as assigned.

Knowledge, Skills and Abilities

• Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
• Strong written and verbal communication skills.
• Requires critical thinking skills with ability to implement solutions.
• Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
• Strong organizational skills including staying focused on assigned task and using time and resources effectively andefficiently to achieve job expectations.
• Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions ofthe job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.

Level Characteristics

• N/A

Minimum Qualifications

Education

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program or acceptance into pharmacy school.
• High school diploma or equivalent and one year of pharmacy or health care related experience.
• High school diploma or equivalent and completion of an accredited pharmacy technician-training program or acceptance into pharmacy school.
• High school diploma or equivalent and one year of pharmacy or health care related experience.

Experience

• N/A
• Minimum of one years related experience.

Degrees, Licensures, Certifications

• Must be registered with the North Carolina Board of Pharmacy within the first 180 days.
• North Carolina Board of Pharmacy registration is required.
• Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.