PHARMACY TECHNICIAN II

Apria-Healthcare; North Kansas City (MO); On-site; USD 59,457,216 - 64,471,680; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Job summary

Accendra Health is seeking a Pharmacy Technician II to support order processing, insurance verification, and patient care coordination. The role involves verifying eligibility, handling refills, and ensuring accurate billing and documentation.

You will contribute to a patient-centered team, interacting with insurance carriers, customers, and internal teams to deliver essential pharmacy services and improvements in access to care.

Qualifications

• High school diploma or GED required.
• 1 to 3 years of pharmacy or related work experience.
• Licensed and/or nationally certified technician or the ability to apply for and obtain a license in the state.

Responsibilities

• Process new starts, new orders and refills ensuring clinical appropriateness and patient out-of-pocket collection.
• Enter new orders into the pharmacy computer system and obtain all billing and clinical documents.
• Adjudicate NCPDP online claims and collect past due balances and patient out-of-pocket expense.
• Notify customer of shipment and verify patient insurance.
• Call insurance companies to verify coverage and submit online verification when available.
• Make outbound calls to offer APN pharmacy services to existing customers.
• Enter new accounts in the pharmacy computer system and maintain accurate records.

Skills

Interpersonal skills

Verbal and written communication

Customer service

Organizational skills

Attention to detail

Independent work

Education

High school diploma or GED

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.The anticipated salary range for this position is $20.75 – $22.50 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.ESSENTIAL DUTIES AND RESPONSIBILITIESOrder Management (Work Cells)As part of this small team, the incumbent will process new starts, new orders and refills requiring intervention to completion, meaning the order is clinically appropriate, reimbursable and patient’s out‐of‐pocket expense is collected.Enter new orders into the pharmacy computer systemObtain all necessary billing and clinical documents.Adjudicate NCPDP online claims and collect past due balances and patient’s out‐of pocket expense for the current order.Notify customer of shipment.Insurance Verification Call Team (IVC)Pharmacy Technician II may work on the IVC team. This functional team supports work cells by verifying insurance for orders being processed in the work cells.Call insurance company to verify patient coverageSubmit patient information online to verify patient coverage for those insurance companies that offer the online service.Meet IVC team turnaround time service level agreement with work cells.Patient Care Coordination Team (PCC)Pharmacy Technician II may work on the Patient Care Coordination Team. This functional team contacts Apria patients to see if they would like APN to provide them pharmacy services along with the nebulizer Apria provides them.Make outbound calls to existing Apria customers to offer them APN pharmacy services.Obtain demographic and billing information from prospective APN customerEnter new accounts in the pharmacy computer systemOTHER DUTIESPerforms other duties as required.SUPERVISORY RESPONSIBILITIESN/AMINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceHigh school diploma or GED1 to 3 years of pharmacy or related work experienceApria Pharmacy Network personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor or the company. In addition, APN personnel are expected to accept personal responsibility for other educational activities to enhance job‐related skills and abilities and attain any and all necessary continue education credits required for job related licenses. All personnel must attend mandatory educational programs.Certificates, Licenses, Registrations or Professional DesignationsLicensed and/or nationally certified technician or the ability to apply for and obtain a license in the state pharmacy is located.SKILLS, KNOWLEDGE AND ABILITIESExcellent interpersonal skills and well‐developed verbal and written communication skills.Excellent organizational skills and detail oriented.Excellent customer service skills.Ability to work independently, meet deadlines, establish priorities, and be flexible.Ability to perform accurately and efficiently.Ability to maintain composure on phone when handling customer calls.Ability to adapt to frequent changes in workloadAbility to adjust priorities quickly as circumstances dictateAbility to interact appropriately with colleagues and customers for different purposes and in different contexts.Ability to establish and maintain cooperative working relationships with co‐workers.Ability to perform a variety of duties, often changing from one task to another of a different nature.Make appropriate job decisions following standard office policies and past precedents.Remains calm and uses beneficial verbal / non‐verbal communications.Focuses on main problem rather than unrelated issues.Approaches solutions with an open mind.Gives others a positive feeling when interacting with them.Works within the Company policies and procedures.Is able to communicate effectively with other healthcare providers.Reports to designated work area as scheduled and is available until the end of the shift; honors lunch and break periods.Completes peer evaluations in a timely manner and provides thorough responses.Knows and understands safe practices as it relates to the job.Schedules time off in accordance with company policy.Informs supervisor if schedule cannot be met 100% of the time.Reports accidents as soon as they occur in accordance with company policy.Computer SkillsMS Office Level I (Basic) skill setIntermediate typing/keyboarding/computer skills.Language SkillsEnglish (reading, writing, verbal)Mathematical SkillsBasic math and analytical skills.PHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).WORK ENVIRONMENTWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Teammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#AccendraHealth