Pharmacy Technician I/II - Ambulatory/Retail

Duke University Health System; Durham (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Commitment Bonus

Job summary

Duke University Health System seeks a Pharmacy Tech I at Duke Regional Hospital, Durham, NC. The role supports prescription processing, medication preparation and distribution under supervision, contributing to safe medication use and excellent patient care.

Ideal candidates bring high school diploma with tech program, basic computer skills and strong customer service. Day shift, on-site at Lincoln Community Health Center.

Qualifications

• High school diploma or equivalent with accredited pharmacy tech training.
• Acceptance into pharmacy school.

Responsibilities

• Follow workflow procedures for prescription processing, medication preparation and distribution.
• Restock automated dispensing cabinets as needed.
• Answer and screen telephone calls and direct to appropriate personnel.
• Handle medications per regulatory and departmental requirements.
• Collaborate with pharmacy team, insurers and customers to resolve issues.
• Assist with basic clinical functions supporting the clinical pharmacist.

Skills

Drug names and terminology

Pharmacy calculations

Computer literacy

Customer service

Communication skills

Attention to detail

Time management

Education

High school diploma or equivalent and accredited tech program

Acceptance into pharmacy school

High school diploma + 1 year health care experience

Tools

Pharmacy management systems

Job description

General Description Of The Job Class

Pharmacy Tech I

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

As a Duke Regional Hospital employee located at our Lincoln Community Health Center Pharmacy location, you will be a part of an award winning team in work culture and teamwork. We are seeking team members that model behaviors that exemplify our core values of safety, teamwork, excellence, diversity and integrity. The Technician must demonstrate excellence in customer service while ensuring all medication needs and regulatory compliance standards are met. The Technician must be able to balance efficiency with accuracy, work both independently and as a team in a fast-paced environment.

$2,500 Commitment Bonus for Newly Hired Team Members

Work Location:

Duke Regional Hospital location at Lincoln Community Health Center – Durham, NC

Working Hours

• Day shift rotating 8:00 am-5:00 pm and 9:00 am - 6:00 pm Monday-Friday; except occasional 11:00 am - 8:00 pm on Tuesdays

General Description Of The Job Class

Pharmacy Tech I

• This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.

Pharmacy Tech II

• This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.
• Individuals eligible for pharmacy technician level II are competent in all tasks associated with pharmacy technician level I and have achieved the area specific advanced competency requirements. Pharmacy technician level II staff must achieve and maintain certification by the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Duties And Responsibilities Of This Level

• To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient.
• Restock automatic dispensing cabinets as needed
• Answer and screens telephones calls and directs calls to appropriate personnel when needed.
• Handle medications in accordance to department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications).
• Collaborates with immediate pharmacy team, insurance companies and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance related concern.
• Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls).
• Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., automated dispensing cabinets, pharmacy management systems).
• Deliver medications and supplies to patient care and ancillary areas.
• Complete and document all assigned safety and quality activities in compliance with department procedures.
• Manage individual responsibilities while supporting team members and contributing to broader team goals.
• Perform other related duties incidental as assigned.

Minimum Qualifications

Education

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program.
• Acceptance into pharmacy school.
• High school diploma or equivalent and one year of pharmacy or health care related experience.

Experience

• Pharmacy Tech I: N/A
• Pharmacy Tech II: Minimum of one year related experience.

Degrees, Licensures, Certifications

• Pharmacy Tech I: Must be registered with the North Carolina Board of Pharmacy within the first 180 days.
• Pharmacy Tech II: North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Knowledge, Skills & Abilities

• Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
• Proficient computer skills.
• Strong written and verbal communication skills.
• Requires critical thinking skills with ability to implement solutions.
• Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
• Strong organizational skills including staying focused on assigned task and using time and resources effectively and efficiently to achieve job expectations.
• Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas- an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.