Pharmacy Technician I - Certified - Home Delivery Pharmacy (Concord)

Novant Health; Concord (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

Novant Health is seeking a Certified Pharmacy Technician I for the Home Delivery Pharmacy in Concord, NC. The role focuses on accurate processing, preparation, and distribution of specialty medications with attention to patient safety and service excellence.

Responsibilities include non-sterile compounding, packaging, shipping coordination, and maintaining accurate records in the Epic/Patient Management system. Travel between facilities may be required, and staff training is part of the role.

Qualifications

• High School diploma or GED required; associate degree preferred.
• One year of relevant pharmacy experience preferred.
• Current state Board registry and PTCB/NHA certification within 60 days or enrollment in pharmacy program.
• Active enrollment in FPGEE/FPGEC acceptable per policy.

Responsibilities

• Process, prepare, and fill specialty prescriptions for home delivery.
• Perform non-sterile compounding and repackaging as needed.
• Answer and screen phone calls, referring to a pharmacist when appropriate.
• Use EPIC/Patient Management system to review and process prescriptions.
• Document patient encounters in the system to meet accreditation standards.
• Assist with training of new employees and support inventory management.

Skills

Math skills

Verbal and written communication

Customer service

Attention to detail

Education

High School Diploma or GED

Associate degree in Pharmacy Technology

Tools

EPIC/Patient Management

Point-of-sale (POS)

Job description

What We Offer

Pharmacy Technician I - Home Delivery Pharmacy 4601 Corporate Dr NW Ste 155 Concord, North Carolina 28027

Schedule: Monday-Friday, 8am-5pm

Novant Health is seeking a Certified Pharmacy Technician I to join our growing Home Delivery Pharmacy team. In this role, you'll play an important part in ensuring patients receive their specialty medications accurately, efficiently, and on time. Working alongside pharmacists and healthcare professionals, you'll support prescription processing, medication preparation, inventory management, and medication distribution while delivering an exceptional patient experience.

This role is ideal for those with previous retail, specialty, mail-order, or home delivery pharmacy experience with strong attention to detail, a commitment to patient safety, and excellent customer service and communication skills.

At Novant Health, we are committed to improving the health of our communities through remarkable patient care, innovative technology, and meaningful human connections. Join a team that is dedicated to making healthcare easier to access, understand, and navigate for every patient.

What You'll Do

Essential functions include:

• The Home Delivery Pharmacy Technician is responsible for processing, preparation, and filling of specialty prescriptions
• Perform non-sterile compounding and repackaging
• Answer and screen telephone calls and referring calls to a pharmacist when appropriate
• Use point-of-sale to support customer service needs
• Support shipping of specialty medications by preparing supplies and ensuring ice packs are re-stocked
• Package, ship and track all packages to ensure they are delivered to the appropriate address and within set timeframes for medication integrity
• Demonstrate proficiency with equipment and software
• Package, ship and track all packages to ensure they are delivered to the appropriate address and within set timeframes for medication integrity
• Process prescriptions in a timely order and manner so as to best take care of patient needs
• Receives and accurately transcribes orders from prescribers under the supervision of a pharmacist
• Utilize EPIC/Patient Management system to review and process prescription information
• Thoroughly document patient encounter(s) via Epic/Patient Management system to meet accreditation standards
• Answer and screen telephone calls and referring calls to a pharmacist when appropriate
• Assists with training of new employees, educating them in job-specific functions
• Purchasing duties and support inventory management

What We're Looking For

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred.
• Experience:
• One year relevant experience, preferred.
• If Associate's Degree in Pharm Tech, experience is included in schooling
• Licensure/Certification:
• Current registry with applicable State Board(s) of Pharmacy, required.
• PTCB or NHA Certification within 60 days of hire or proof of enrollment in pharmacy school/FPGEE/FPGEC, required.
• Additional Skills (required):
• State Registration and/or evidence of renewal is required for both Pharmacists and Technicians fifteen days prior to expiration and Technicians are required to be either certified through Pharmacy Technician Certification Board (PTCB), National Healthcareer Association (NHA) or be actively enrolled in pharmacy school or be active in Foreign Pharmacy Graduate Equivalency Examination (FPGEE) or Foreign Pharmacy Equivalency Certification (FPGEC).
• Considerable knowledge and application of basic math skills, including ratio and proportion relationships; strong verbal and written communication skills, ability to follow verbal and written instructions. Basic technology skills. Other duties as outline in Novant Health and facility specific policies and procedures. Ability to drive/travel to multiple facilities/locations as needed. Ability to work as part of a high performing, change ready and resilient team.
• Additional Skills (preferred): Considerable knowledge of medication names (both trade and generic) and their doses, routes of administration, and adverse effects; the ability to demonstrate patient interview skills and strong written and communication skills with other healthcare professionals.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

199785