Pharmacy Technician Front End - Remote (Michigan)

Walgreens; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

Walgreens is hiring a Pharmacy Technician responsible for entering prescriptions, processing exceptions, and contacting physician offices and patients. You will assist in fulfillment tasks such as picking, packing, and manifesting based on business needs.

The role includes primary support for specialized programs and involvement in program-specific duties as required. The position emphasizes accuracy, strong customer service, and proficiency with pharmacy management systems and Microsoft Office.

Qualifications

• Must possess an active State Board of Pharmacy license.
• At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
• Proficiency with MS Windows, MS Office Suite and/or similar software programs.

Responsibilities

• Enter patient demographics and prescription data into the data processing system.
• Assist in fulfillment tasks such as picking, packing, and manifesting as needed.
• Provide pharmacist call back and patient quality assurance support.
• Load insurance plan data and coordination of benefits for new patients/referrals.
• Review and audit test claims for new patients/referrals.
• Handle processing of reorders and email distribution as needed.
• Provide support for specialized programs such as ETT or Pharma.
• Perform duties for programs requiring special handling or disease-state support.

Skills

Customer service

Data entry

Touch typing

MS Office

Education

High school diploma or GED

Tools

Pharmacy management systems

Microsoft Office

Job description

Job Summary

Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in fulfillment efforts such as picking, packing, and manifesting based on business needs.

Job Responsibilities

• Provides pharmacist call back and/or patient quality assurance support.
• Responsible for entering patient demographics and prescription into the data processing system.
• Works with new patient/new referral imaging folder.
• Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
• Participates in the review/audit of test claims for new patient/new referral.
• Handles processing of reorders and emails distribution as needed.
• Responsible for image indexing, AE report filing,
• Provides primary support and expertise for specialized programs such as ETT or Pharma.
• Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
• Other registered and/or licensed responsibilities as judgement or necessity dictate.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• High school diploma from an accredited school or equivalent GED.
• Must possess an active State Board of Pharmacy license.
• At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs.

We will consider employment of qualified applicants with arrest and conviction records.

Preferred Qualifications

• Previous data entry experience with strong attention to detail and accuracy
• Proficiency with pharmacy management systems, Microsoft Office applications, and multiple computer systems.
• Minimum of 1 year of pharmacy technician experience, preferably in specialty, retail, call center, or centralized pharmacy operations
• Touch typing skills and the ability to type accurately without looking at the keyboard.
• Strong customer service skills with experience supporting patients, providers, and internal stakeholders.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.