Pharmacy Technician Coordinator

SSM Health; Madison (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

SSM Health at Home Madison Hammersley is seeking a Pharmacy Technician Coordinator to support the financial operations of Home Infusion. The role offers a Monday–Friday schedule with no on-call requirements and requires experience in insurance verification, prior authorizations, billing claims, and denials/appeals.

Under a pharmacist's supervision, you will coordinate workflows across ministries, drive process improvements, and ensure compliance with regulatory standards.

Qualifications

• Three years’ experience as a pharmacy technician or relevant healthcare field.
• High School diploma/GED or 10 years of work experience.
• Ability to work in a hybrid, days schedule with strong multitasking and communication skills.

Responsibilities

• Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model, collaborating across team members and ministries to complete work.
• Serves as a resource in the specialized area for regional, system, and external stakeholders; escalates issues as needed.
• Conducts reviews and audits, reports KPIs, and identifies quality improvement opportunities to ensure safe, effective patient care.
• Leads education, training, orientation, and competency initiatives for team members in the specialty area.

Skills

Insurance verification

Prior authorizations

Billing claims

Denials/appeals

Attention to detail

Multitasking

Communication

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling

WI-SSM Health at Home Madison Hammersley

Worker Type: Regular

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

This hybrid Pharmacy Technician Coordinator role supports the financial operations of Home Infusion and offers a Monday through Friday schedule with no on-call requirements. Candidates with experience in insurance verification, prior authorizations, billing insurance claims, and denials/appeals are highly preferred. The ideal candidate is detail-oriented, communicates effectively, and thrives in a fast-paced environment requiring strong multitasking skills.

Department: Pharmacy

Schedule: Days

SSM Health – We bring out the incredible in you, everyday.

Job Summary

Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing.

Job Responsibilities and Requirements

Primary Responsibilities

• Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model. Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work. Solves issues in the specialized area as they arise. Ensures documents and records are accurate and completed in a timely manner.
• Serves as a resource in the specialized area for other regional, system, and/or external stakeholders. Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed.
• Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Coaches team members across multiple ministries when practice standards are not upheld.
• Conducts reviews and audits of specialized area. Reports and monitors KPIs to ensure optimal performance. Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Creates system standardization and leads implementation of operational changes and advancements. Participates in regional or system specialized work teams, committees, and councils.
• Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area. Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned.
• Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area.
• Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• Three years’ experience as a pharmacy technician or relevant healthcare field

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

State of Work Location: Illinois

• Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation
• (IDFPR)
• Or
• FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR)
• And
• IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR)

State of Work Location: Missouri

• Pharmacy Technician - Missouri Division of Professional Registration
• Or
• MO Registration Application and Finger Print Process Complete AT TIME OF HIRE -
• Missouri Division of Professional Registration
• And
• FUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration

State of Work Location: Wisconsin

• Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services
• Or
• WI Registration Application Number (PAR) - Wisconsin Department of Safety and Professional Services
• And
• FUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of Safety and Professional Services

Work Shift

Day Shift (United States of America)

Job Type

Employee

Department

8081000175 Patient Acctg/Rev Cycle

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.