Pharmacy Technician - Clinical Contact Center (CCC)

U.S. Department of Veterans Affairs; United States; Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

U.S. Department of Veterans Affairs in the United States seeks a Pharmacy Technician to join the Veterans Integrated Service Network (VISN) - Clinical Contact Center. The technician will manage technical patient care activities and ensure daily assignments are completed accurately and efficiently within a multidisciplinary team.

The position requires U.S. citizenship, national certification (PTCB or ExCPT) for higher grade, English proficiency, and the possibility of grandfathering provisions

Qualifikationen

• Citizenship: U.S. citizen; non-citizens only as VA policy allows.
• Certification: active national certification (PTCB as CPhT or ExCPT via NHA) for higher level.
• English proficiency: able to speak/write English.
• One year experience equivalent to next lower grade level is required for higher grades.
• Grandfathering provision may apply to current VA employees.

Aufgaben

• Provide technical management of patient care assistance activities.
• Ensure daily work assignments are completed timely, efficiently and customer-oriented.
• Operate within an interdisciplinary healthcare team.
• Mentor and guide junior pharmacy staff when applicable.

Kenntnisse

Customer service

Team collaboration

Attention to detail

Jobbeschreibung

Pharmacy Technician in the Veterans Integrated Service Network (VISN) - Clinical Contact Center are part of the an interdisciplinary healthcare team.

The Certified Pharmacy Technician who is responsible for the technical management of all patient care assistance activities. Also responsible for ensuring that the daily work assignments in this area are completed in a timely, efficient, and customer-oriented manner.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education or Experience:
  • None Required.
  • For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level.
• Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either :
  • Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT).
  • National Health career Association (NHA), Certified Pharmacy Technician (ExCPT).
• English Language Proficiency: Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria):

Grandfathering Provision

Pharmacy technicians employed in VHA on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Employees may be reassigned, promoted up to and including the full performance (journey) level or changed to lower grade within the occupation but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.(2) Employees in an occupation that requires a licensure/certification/ registration only at higher grade levels must meet the licensure/ certification/ registration requirement before they can be promoted to those higher grade levels.(3) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.(4) Employees who are converted to title 38 hybrid status under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.(5) Employees initially grandfathered into this occupation who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.

Grade Determinations

Experience: Candidates must possess one year of experience equivalent to the next lower grade level. Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either:

• PTCB as a CPhT.
• NHA as a ExCPT.

Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate all of the following KSAs:

• Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.
• Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
• Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
• Ability to train developmental pharmacy technicians and students.
• Ability to dispense medication or sterile products following all regulations, policies and procedures to ensure safe medication distribution.
• Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases.

Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this level are nationally certified and can work autonomously using independent judgement to perform a full range of duties. These pharmacy technicians mentor and train lower graded pharmacy technicians in the practice setting. They assist advanced/ specialized pharmacy technicians and participate in performance improvement initiatives. At this level, pharmacy technicians use independent judgement to perform the full range of duties in the pharmacy. They also function as staff pharmacy technicians in various locations of the pharmacy, including pharmacy contact centers and other non-traditional pharmacy locations, with minimal oversight.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Service.