Pharmacy Technician, Certified or Trainee, Ambulatory Care, 100% Float

University of Iowa; Iowa City (IA); On-site; USD 40,000 - 52,000; Full time

Job summary

The University of Iowa Health Care Department of Pharmaceutical Care is seeking a full-time Pharmacy Technician, Certified or Trainee, to join our team. This role operates under general pharmacist supervision and performs technical dispensing activities, with patient contact in hospital rooms and collaboration with unit staff.

Hours are 7:00 am–8:30 pm on 8-hour shifts, with occasional variations and rotating weekends. Certification within one year is required.

Qualifications

• Registered with Iowa Board of Pharmacy at time of hire.
• National certification through PTCB or NHA; must maintain certification.
• Two years of post-high school experience and/or education in natural sciences OR completion of an accredited pharmacy technician training program.
• Certified Technician or Trainee depending on qualifications.

Responsibilities

• Provide patient/customer service and communicate with patients, public, and health care personnel.
• Screen prescriptions for completeness and formulary status.
• Determine pickup times and triage prescriptions to appropriate team.
• Utilize ScriptPro Robot for dispensing tasks and maintain related equipment.
• Fill, label, and package prescriptions accurately for dispensing and mailing.
• Perform daily/monthly drug inventories and stock management.
• Maintain records for prescriptions, patient profiles, and quality assurance audits.
• Assist in on-the-job training of new technicians and coordinate with team members.

Skills

Public contact

Customer service

Inventory maintenance

Team environment

Detail-oriented

Windows-based computer programs

Healthcare with patient interaction

Handling challenging interactions

Education

High school diploma or equivalent

Pharmacy technician training program

Tools

ScriptPro Robot

Windows-based software

Job description

The University of Iowa Health Care Department of Pharmaceutical Care is seeking a full-time Pharmacy Technician Certified or Trainee to join our team. This position is under general pharmacist supervision, coordinates and performs as necessary the technical activities of dispensing areas, also requires one on one contact with patients in their hospital room, discretionary patient room entry and collaboration with hospital unit staff. Under general supervision of technician supervisor, carries out activities supportive of development, coordination, and training of assigned areas. Provides functional supervision as required. All pharmacy technicians must be certified within one year of employment. This position will work 8-hour shifts scheduled between the hours of 7:00 am - 8:30 pm, with occasional hours scheduled outside that timeframe as needed to support business needs and with rotating weekends, up to every other. Hours may support both pediatric and adult ambulatory care operations at a UI Health Care central fill pharmacy location.

The Department of Pharmaceutical Care intends to hire at either the Pharmacy Technician, Trainee classification, or Pharmacy Technician, Certified, based on the qualifications of the successful candidate. Please indicate in your application materials the position you wish to be considered for or indicate both.

Duties To Include

• Provide patient/customer service. Communicate with the general public, patients, and other health care personnel in accordance with established guidelines. Receive and screen prescriptions for completeness and check for prescription readiness.
• Conduct interview with patient or patient’s representative to collect and record patient profile information.
• Screen prescriptions for completeness and formulary status.
• Determine waiting/pick-up time and fill out patient call check.
• Triage prescription to appropriate team. Recognize workflow patterns for effective triage of prescriptions.
• Answer telephone lines and triage phone calls per established policies and procedures.
• Utilize and maintain the ScriptPro Robot
• Fill cells/cassettes
• Clean cells/cassettes
• Map brand changes/assign drugs to cells
• Return unwanted prescriptions to cells
• Daily maintenance
• Fill/refill prescriptions
• Read label for accuracy and correct as needed.
• Label and package the correct medication.
• Accurately compound medications requested for prescriptions, clinic doses, and inpatients.
• Answer the dedicated prescription refill telephone line.
• Generate prescription refill label.
• Verify address for prescription(s) to be mailed and the date medication is needed.
• Fill out call check and note pickup time or date to be mailed.
• Prepare prescriptions for mailing and shipping according to established policies and procedures.
• Perform inventory maintenance activities.
• Return to stock medications that have not been picked up by patients
• Order supplies from Hospital Stores.
• Perform daily and monthly drug inventories as requested
• Generate and/or maintain (includes filing) appropriate records related to prescription dispensing such as hard copies of prescriptions, hemophiliac patient profiles, mailing/shipping forms/logs, and prescription quality assurance audits.
• Perform activities involving narcotics and controlled substances including:
• Conduct weekly and monthly inventories
• Order replacement supplies from internal source
• Audit records associated with dispensing of narcotics and controlled substances
• Resolve discrepancies on issuance forms
• Conduct assigned audits in patient care clinic areas (Certified Technicians Only)
• Audit area for compliance with medication security, segregation of dosage forms, expiration dates, approved samples, Emergency Medication Tray expiration date, appropriate drug storage and references.
• Maintain area orderliness and cleanliness.
• Assist in on the job training of new technicians.
• Coordinate technical activities with other members of team.

Minimum Eligibility Requirements For Certified Technician

• Registered with the Iowa Board of Pharmacy at the time of hire.
• National certification through the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA). Must meet ongoing education requirements and maintain certification.
• High school diploma or the equivalent.
• Experience
• Any combination of two years of post-high school experience and/or education in the natural sciences OR
• Satisfactory completion of an accredited pharmacy technician training program

Minimum Eligibility Requirements For Trainee Technician

• Registered with the Pharmacy Board at the time of hire.
• All pharmacy technicians must be certified within one year of employment, unless their Pharmacy Technician Trainee registration has been extended by the Iowa Board of Pharmacy. In such cases, the technician may continue to work under trainee status, in accordance with the guidelines established by the Board and Iowa Code.
• High school diploma or the equivalent.
• Experience:
• Any combination of two years of post-high school experience and/or education in the natural sciences OR
• Satisfactory completion of an accredited pharmacy technician training program.

Special Qualifications

• Experience with Public Contact/Customer Service

Desired Qualifications

• Ability to perform ratio/proportion equations
• Experience with inventory maintenance activities
• Experience working in team environment
• Experience working in detail-oriented work environment
• Knowledge of windows-based computer programsExperience working in environment requiring accuracy
• Experience working in healthcare with one-on-one patient interaction & experience handling challenging interactions in work environment.

Position And Application Details

Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Eric Hardesty at [e-mail].

Additional Information

• Classification Title: Pharmacy Technician, Certified
• Appointment Type: Merit
• Schedule: Full-time

Compensation

• Pay Level: 10

Contact Information

• Organization: Healthcare
• Contact Name: Eric Hardesty
• Contact Email: [e-mail]