Pharmacy Technician Certified II

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking a Pharmacy Technician to perform routine and specialized duties in drug distribution. Inpatient and outpatient responsibilities include medication preparation, IV/admixture work, dispensing, and order processing.

The role emphasizes accuracy, patient service via phone, and collaboration with pharmacists and staff. NH licensure and CPhT certification are required or preferred, with supervisory support for training.

Qualifications

• Associates degree in a health or related field and 1 year pharmacy experience, or the equivalent in education and experience preferred.
• Ability to flexibly work in a fast paced environment with accuracy.
• Strong customer service skills, including phone interactions.
• Ability to multitask and attention to detail.
• Ability to maintain composure under stressful situations.

Responsibilities

• Answers phones and triages customer service issues.
• Prepares prescription and non-prescription medication and/or devices.
• Stocks and replenishes stock locations and ADMs/robots (e.g., Parata).
• Serves as a preceptor and assists with orientation and training of staff.
• Communicates supply issues, problems or discrepancies.
• Assists in revising policy and procedure.
• Delivers meds to beds or patient care areas.
• Performs purchasing and billing functions.
• Establishes and maintains training materials.
• Inpatient: prepares IV admixtures or other sterile products under supervision.
• Inpatient: prepares or compounds non-sterile drugs under supervision.
• Maintains hardware and software of department systems.
• Outpatient: electronically processes prescription orders and prepares prescriptions for verification.
• Outpatient: processes third party claims.
• Performs in call center, mail order processing, data entry, and transfers prescriptions.
• Performs other duties as required.

Skills

Customer service

Phone interactions

Multitasking

Attention to detail

Calm under pressure

Education

Associate degree in health or related field

Job description

Overview

Under the supervision of a licensed Pharmacist performs routine and specialized technical and clerical duties for drug distribution to patients. This job builds on the responsibilities of a Pharmacy Technician Certified I.

Responsibilities

• Answers Phones and triages customer service issues.
• Prepares prescription and non-prescription medication and/or devices.
• Stocks and replenishes stock locations and automated dispensing machines (ADMs) and/or robots (example: shelves, carousels, Parata).
• Serves as a preceptor and assists with orientation and training of pharmacy department staff.
• Communicates supply issues, problems or discrepancies appropriately.
• Assists in revising policy and procedure
• Delivers meds to beds or patient care area
• Performs purchasing and billing functions.
• Establishes and maintains training materials
• Inpatient Only:
• Prepares intravenous admixtures or other sterile drug products (excluding antineoplastic medications) in accordance with USP chapter <797> under supervision of a licensed Pharmacist.
• Prepares or compounds non-sterile, non-antineoplastic drug products in accordance with USP chapter <795> under supervision of a licensed Pharmacy Technician.
• Maintains the hardware and software of the department's multiple computer systems.
• Outpatient Only:
• Electronically processes prescription orders and prepares prescriptions for verification by a pharmacist.
• Processes third party claims.
• Performs in the call center, mail order processing, takes verbal orders from providers, runs registers, data entry, production, and transfers prescriptions.
• Performs other duties as required or assigned.

Qualifications

• Associates degree in a health or related field, with 1 year of pharmacy experience, or the equivalent in education and experience preferred.
• Ability to flexibly work in a fast paced environment with accuracy.
• Strong customer service skills, including phone interactions
• Ability to multitask and attention to detail.
• Ability to maintain composure under stressful situations.

Required Licensure/Certifications

• Certified Pharmacy Technician with the NH Board of Pharmacy required
• National Certified Pharmacy Technician (CPhT) certification with PTCB or NHA required