Pharmacy Technician - $22/hr

Actalent; Garner (NC); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Actalent is seeking a Patient Benefit Representative in Garner, NC to manage prescription insurance data, resolve claim issues, and coordinate access and delivery. The role requires strong pharmacy operations experience and superb customer service in a fast-paced setting.

You will handle eligibility checks, adjudicate claims, and communicate with providers and patients about prior authorizations and payment options, while maintaining meticulous documentation in patient profiles.

Qualifications

• Prior experience working in a pharmacy setting is required.
• 2+ years of pharmacy operations experience, including claims processing, is preferred.
• Demonstrated experience with data entry in a healthcare or pharmacy environment.
• Strong customer service skills with the ability to handle inbound calls from patients and healthcare professionals.
• Excellent organizational and time management skills to manage multiple tasks and priorities.
• Competency in basic computer skills, including use of standard office and pharmacy-related systems.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Strong interpersonal skills with the ability to work effectively with patients, providers, and colleagues.
• Conscientious, detail-oriented approach to documentation and patient record management.
• Flexibility and adaptability to changing processes, team needs, and program requirements.
• High school diploma is required.

Responsibilities

• Locate and enter accurate prescription insurance information into patient profiles by processing eligibility checks and adjudicating pharmacy claims.
• Resolve claim issues and troubleshoot rejections to ensure correct information is communicated to patients and their medications can be processed successfully.
• Communicate the need for medication prior authorizations to providers and serve as a resource throughout the prior authorization process.
• Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding order status, services provided, and available financial support options.
• Serve as a technical resource on claim adjudication processes and identify areas for improvement in workflows and procedures.
• Enter detailed, accurate, and grammatically correct progress notes to maintain complete and compliant documentation in patient profiles.
• Contact patients to schedule medication delivery and payment, ensuring that accurate information is recorded so distribution can ship orders in a timely manner.
• Coordinate and manage patient refills and follow-up to support adherence to prescribed therapy plans.
• Identify and report adverse events and product complaints to clinicians to help ensure patient safety.
• Perform other related duties as assigned, with tasks varying slightly depending on the specific team or program.

Skills

Pharmacy experience

Pharmacy operations

Data entry

Customer service

Organization

Time management

Computer skills

Multitasking

Interpersonal skills

Documentation

Adaptability

Attention to detail

Education

High school diploma

NCBOP registration preferred

Job description

Job Description

The Patient Benefit Representative supports patients by accurately managing their prescription insurance information, resolving pharmacy claim issues, and coordinating medication access and delivery. This role serves as a key point of contact for patients, providers, and clinics, ensuring clear communication about order status, financial support options, and prior authorization requirements. The position requires strong pharmacy operations experience, excellent customer service skills, and meticulous attention to detail in a fast-paced, patient-focused environment.

Job Title

Patient Benefit Representative

Responsibilities

• Locate and enter accurate prescription insurance information into patient profiles by processing eligibility checks and adjudicating pharmacy claims.


• Resolve claim issues and troubleshoot rejections to ensure correct information is communicated to patients and their medications can be processed successfully.


• Communicate the need for medication prior authorizations to providers and serve as a resource throughout the prior authorization process.


• Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding order status, services provided, and available financial support options.


• Serve as a technical resource on claim adjudication processes and identify areas for improvement in workflows and procedures.


• Enter detailed, accurate, and grammatically correct progress notes to maintain complete and compliant documentation in patient profiles.


• Contact patients to schedule medication delivery and payment, ensuring that accurate information is recorded so distribution can ship orders in a timely manner.


• Coordinate and manage patient refills and follow-up to support adherence to prescribed therapy plans.


• Identify and report adverse events and product complaints to clinicians to help ensure patient safety.


• Perform other related duties as assigned, with tasks varying slightly depending on the specific team or program.

Essential Skills

• Prior experience working in a pharmacy setting is required.


• 2+ years of pharmacy operations experience, including claims processing, is preferred.


• Demonstrated experience with data entry in a healthcare or pharmacy environment.


• Strong customer service skills with the ability to handle inbound calls from patients and healthcare professionals.


• Excellent organizational and time management skills to manage multiple tasks and priorities.


• Competency in basic computer skills, including use of standard office and pharmacy-related systems.


• Ability to multitask effectively while maintaining accuracy and attention to detail.


• Strong interpersonal skills with the ability to work effectively with patients, providers, and colleagues.


• Conscientious, detail-oriented approach to documentation and patient record management.


• Flexibility and adaptability to changing processes, team needs, and program requirements.


• High school diploma is required.

Additional Skills & Qualifications

• 2 years of pharmacy experience is preferred.


• Healthcare experience beyond pharmacy is preferred.


• Experience with prior authorizations and insurance eligibility checks is beneficial.


• Experience handling adverse event and product complaint reporting is an advantage.


• North Carolina Board of Pharmacy (NCBOP) registration is preferred for candidates in North Carolina.


• Ability to serve as a technical resource on claim adjudication and identify process improvements.


• Strong written communication skills, including the ability to write clear and grammatically correct progress notes.

Work Environment

This position follows a hybrid work schedule, with work performed both remotely and in the office. Team members work Monday through Friday, typically between 9:00 a.m. and 6:00 p.m. or 10:00 a.m. and 7:00 p.m. The role requires being onsite twice a week, including Mondays, with the second in-office day selected in coordination with the team. The environment is fast-paced and patient-focused, involving frequent phone and computer use to manage calls, process claims, and update electronic patient profiles. The role involves close collaboration with pharmacists, clinicians, providers, and other support staff, using standard office and pharmacy-related computer systems and software. Attire is generally professional and appropriate for a healthcare and office-based setting.

Job Type & Location

This is a Contract position based out of Garner, NC.

Pay And Benefits

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 5, 2026.

Workplace Type

This is a fully onsite position in Garner,NC.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.