Pharmacy Technician

CVS Health; West Des Moines (IA); On-site; USD 22,730 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The Hispanic Alliance for Career Enhancement is hiring a full-time Pharmacy Technician in West Des Moines, Iowa. This role is pivotal in ensuring pharmacy operations run smoothly and that patients receive exceptional service.

You will be responsible for prescription fulfillment, customer interactions, and assisting with immunizations. Ideal candidates should possess a high school diploma and have strong customer service skills. The position offers a comprehensive benefits package and a pay range of $16.50 - $25.00 per hour.

Qualifications

• Must comply with state board pharmacy requirements.
• State-level licensure and national certification requirements vary by state.
• Previous pharmacy or customer service experience preferred.

Responsibilities

• Follow company SOPs for safe and accurate prescriptions.
• Provide empathetic customer service.
• Monitor and manage vaccine supplies as Technician Immunizer.
• Participate in additional tasks as directed.

Skills

Customer service

Attention to detail

Problem-solving

Mathematical reasoning

Communication

Education

High school diploma or equivalent

Job description

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health care by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. They ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely and accurately and provide caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices and effective communication. Throughout their shifts and all customer and colleague interactions they demonstrate genuine care and contribute to a safe and inclusive culture.

Responsibilities

A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru and drop‑off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, as permitted by law and directed by pharmacy leadership, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contributing to a high‑performing team, embracing a growth mindset and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
• Remaining flexible for scheduling and business needs, while contributing to a safe, inclusive and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
• Understanding and complying with all relevant federal, state and local laws, regulations, professional standards and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
• Delivering additional patient health care services (immunizations, point‑of‑care testing and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

Immunization Responsibilities

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating patients about the importance of vaccines and referring patients to the Pharmacist‑on‑duty for vaccination questions
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information; tracking and documenting for each applicable patient
• Monitoring and managing vaccine supplies

Required Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to: age, education and licensure/certification
• If the state board of pharmacy does not address or mandate a minimum age requirement, the applicant must be at least 16 years of age
• If the state board of pharmacy does not address or mandate a minimum educational requirement, the applicant must have a high‑school diploma or equivalent, or be actively enrolled in high‑school or high‑school equivalency program
• State‑level licensure and national certification requirements vary by state. Click here to learn more.

Essential Functions

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients' reactions, and respond appropriately
• Communication Skills
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning
  • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution
  • Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Physical Demands
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
  • Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
  • Extend hand(s) and arm(s) multiple directions to place, move, or lift items
  • Control precision; quickly adjust machines to exact positions
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts
  • Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
  • Have the ability to receive detailed information through oral communication
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications

• 1–3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store, and across the market in other locations, to meet business needs

Anticipated Weekly Hours

30 hours

Time Type

Full time

Pay Range

$16.50 - $25.00 hourly

Benefits

The full‑time position is eligible for a comprehensive benefits package that includes medical, dental and vision coverage, paid time off, retirement savings options, wellness programs and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Application window closes on 08/29/2026.