Department: Specialty Operations (Spec CP)
Position: Specialty Operations Pharmacy Technician 2
Location: FL, OH, or AZ
Job Summary:
The Specialty Operations Pharmacy Technician 2 plays a vital role in supporting pharmacists and patients by ensuring adherence to Specialty Rx operational processes designed to optimize health outcomes. This position involves effective communication with physicians, patients, and providers while maintaining accuracy and compliance.
Key Responsibilities
- Contact physicians for prescription clarification and enter accurate orders into the system.
- Handle inbound calls from patients, physicians, and healthcare partners.
- Support pharmacists in ensuring compliance with Specialty Rx workflows and quality standards.
- Interpret departmental policies and apply sound judgment in completing tasks.
- Prioritize work independently and perform duties under minimal supervision.
- Follow standard operating procedures while exercising discretion when appropriate.
Qualifications
- Previous experience in specialty or retail pharmacy operations a plus.
- Eligible to work with Medicare/Medicaid.
Role Highlights
- Communicate with physicians for Rx clarification.
- Enter prescription orders and handle patient inquiries.
- Support pharmacists and ensure quality operations.
- Analyze and resolve pharmacy claims issues.
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