Pharmacy Technician

Kroger; Peru (IN); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger in Indiana is seeking a diligent pharmacy clerk to support pharmacists and deliver excellent customer service. You will assist with reception, data entry, adjudication, and product dispensing while maintaining a safe, ethical, and compliant environment.

You will follow HIPAA guidelines, handle cash and card transactions, and help with inventory and ordering under supervision. This role emphasizes accuracy and a stellar customer experience in a retail pharmacy setting.

Qualifications

• Must be 18 years old and have a High School Diploma or GED.
• Able to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.
• Previous comparable experience in a pharmacy clerk role is preferred.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation and safety regulations and programs; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow guidelines on controlled substances, inventory, and product dispensing under supervision.
• Maintain clean and organized work stations and customer waiting areas.
• Handle cashier duties, including tendering cash, cards and vouchers.
• Provide a stellar customer experience while performing reception, data entry, adjudication, and product dispensing steps.
• Assist pharmacist in all responsibilities except those requiring professional judgement.
• Adhere to HIPAA and company policies regarding patient information.
• Support health and wellness initiatives and HIPAA compliance.
• Perform reception tasks and data entry with accuracy.

Skills

Customer service

HIPAA compliance

Conflict resolution

Attention to detail

Communication

Teamwork

Education

High School Diploma or GED

Tools

Pharmacy software

EPRN familiarity

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• Must be 18 years old
• Ability to handle highly confidential information
• Meets minimum state requirements to perform the functions related to the position

Desired

• Any previous comparable experience
• Any equivalent experience of a pharmacy clerk
• EPRN familiarity