Pharmacy Technician

Kroger Family of Companies; Englewood (OH); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

Kroger Co. is seeking a pharmacy clerk/customer service associate to provide exceptional customer service, assist pharmacists, and maintain a clean, safe environment.

The role supports health and wellness initiatives, adheres to HIPAA, processes transactions accurately, and helps with reception, data entry, and product dispensing. The position requires a high school diploma or GED, being 18+, and the ability to handle confidential information while following company policies and state/federal

Qualificações

• High School Diploma or GED is required.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsabilidades

• Provide exceptional customer service and maintain a safe, clean, inclusive environment.
• Comply with local, state and federal regulations; report all illegal activity.
• Follow guidelines on cash register operation and tendering transactions (Credit/Debit, EBT, Gift Cards).
• Assist pharmacist in responsibilities excluding professional judgement.
• Support HIPAA regulations and company policies.
• Manage reception duties, data entry and product dispensing steps.
• Care for minors, individuals with special needs, and older adults with respect and care.
• Maintain organized work stations and customer waiting areas.
• Complete billing procedures to ensure value for customers and company.

Conhecimentos

Customer service

HIPAA compliance

Cash handling

Confidentiality

Conflict management

Teamwork

Data entry

Reception duties

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

• Understand and perform ordering functions with primary and secondary wholesalers

• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies

• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas

• Count, measure and prepare specified product using company best practices

• Complete billing procedures adequately to assure best value to the customer and the company

• Answer phone and triage calls and answer inquiries as appropriate

• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines

• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions

• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing

• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same

• Support company health and wellness initiatives

• Put away legend orders, including Central Fill deliveries

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High School Diploma or GED

• Must be 18 years old

• Ability to handle highly confidential information

• Meets minimum state requirements to perform the functions related to the position

Desired

• Any previous comparable experience

• Any equivalent experience of a pharmacy clerk

• EPRN familiarity