Pharmacy Technician

Kroger; Decatur (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Decatur, AL is seeking a Pharmacy Clerk to provide exceptional customer service, assist pharmacists, and handle daily pharmacy operations. You will manage data entry, cash handling, and HIPAA compliance while supporting health and wellness initiatives in a fast-paced store setting.

The role emphasizes accurate product dispensing, courteous customer interaction, and adherence to all safety and regulatory guidelines. Training provided on procedures and PHI protection.

Qualifications

• High School Diploma or GED required.
• Must be 18 years or older.
• Must be able to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsibilities

• Provide exceptional customer service and help customers with health and wellness needs.
• Comply with local, state, and federal regulations; report illegal activity.
• Adhere to food safety, sanitation, and safety guidelines as applicable.
• Understand and follow inventory management, ordering of medications and supplies.
• Operate cash register and handle electronic payments and refunds.
• Assist pharmacist in responsibilities excluding professional judgment.
• Maintain HIPAA compliance and protect patient information.
• Handle inquiries via phone and triage calls.
• Support health and wellness initiatives and community outreach.
• Work cooperatively in a fast-paced environment and manage conflicts calmly.

Skills

Customer service

HIPAA compliance

Data entry

Phone handling

Cash handling

Education

High School Diploma or GED

Must be 18 years old

Confidential information handling

State requirements met

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High School Diploma or GED
• Must be 18 years old
• Ability to handle highly confidential information
• Meets minimum state requirements to perform the functions related to the position

Desired

• Any previous comparable experience
• Any equivalent experience of a pharmacy clerk
• EPRN familiarity