Pharmacy Technician

Kroger Family of Companies; Cumming (GA); On-site; USD 18,000 - 26,000; Full time

Job summary

Kroger Family of Companies is seeking a pharmacy clerk to support daily operations, assist customers, and help dispense medications under supervision. The role emphasizes accuracy, confidentiality, and excellent service in a busy retail pharmacy setting.

Responsibilities include inventory management, billing, safe handling of payments, and coordinating with pharmacists to ensure timely care. The position requires18+ years old, a high school diploma or GED, and adherence to safety and HIPAA

Qualifications

• Customer service skills to assist customers and patients.
• Knowledge of HIPAA regulations and protecting patient information.
• High school diploma or GED required; must be at least 18 years old.
• Ability to handle highly confidential information and meet state requirements.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with food safety, sanitation and safety regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow guidelines on inventory management, ordering medications, devices, supplements and supplies.
• Maintain clean, organized work stations and customer waiting areas.
• Count, measure and prepare specified product following best practices.
• Complete billing procedures to ensure value to customer and company.
• Answer phone and triage inquiries appropriately.
• Adhere to guidelines on coupons, cash shortages, and shrinkage.
• Operate cash register and handle electronic payments and cash transactions.
• Provide stellar customer experience while reception, data entry, adjudication and dispensing.
• Assist pharmacist in responsibilities excluding professional judgment.
• Adhere to HIPAA policies and company rules.
• Support health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict calmly and professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Interact with minors, individuals with special needs, and older adults.

Skills

Customer service

HIPAA compliance

Education

High School Diploma or GED

Must be 18 years old

Ability to handle highly confidential information

Meets minimum state requirements to perform the functions related to the position

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• High School Diploma or GED
• Must be 18 years old
• Ability to handle highly confidential information
• Meets minimum state requirements to perform the functions related to the position

Desired

• Any previous comparable experience
• Any equivalent experience of a pharmacy clerk
• EPRN familiarity