Pharmacy Technician

CVS Health; City of Troy (NY); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a full-time Pharmacy Technician in Troy, NY. This role involves managing and improving patient health in a pharmacy setting, ensuring safe prescription fulfillment, and providing empathetic patient service. Candidates must comply with state pharmacy laws and hold the necessary licensure and certifications. The position offers a pay range of $18.00 to $28.00 per hour and a comprehensive benefits package including medical, dental, and vision coverage.

Qualifications

• Must comply with state board of pharmacy requirements or laws governing the practice of pharmacy.
• Experience in pharmacy or customer service is preferred.

Responsibilities

• Help manage and improve patient health.
• Fulfill prescriptions safely and accurately.
• Provide positive patient experiences through empathy.
• Complete inventory activities as directed.
• Remain flexible and contribute to an inclusive team dynamic.

Skills

Customer Service

Communication Skills

Mathematical Reasoning

Problem Resolution

Education

State-level licensure

Certification as Pharmacy Technician

Job description

We’re building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health® you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment.
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems.
• Completing basic inventory activities, as permitted by law, and as directed by pharmacy leadership (accurately putting away medication deliveries, completing cycle counts, returns‑to‑stocks, waiting‑bin inventories, etc.).
• Contributing to a high‑performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business.
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; complying with CVS policies and procedures to ensure patient safety, controlled substance dispensing and record‑keeping, and patient privacy and security.
• Delivering additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable by law and supported by required training and certification.

Immunization Responsibilities (if applicable)

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to prepare and administer vaccines.
• Educating patients about the importance of vaccines and referring patients to the Pharmacist‑on‑duty for vaccination questions.
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information; tracking and documenting for each applicable patient.
• Monitoring and managing vaccine supplies.

Required Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to age, education, and licensure/certification.
• State‑level licensure and national certification requirements vary by state.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus – concentration on tasks, quick pivot between tasks, confirmation of prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation – friendly assistance, noticing and responding to patient reactions.
• Communication Skills – effective verbal and written communication with patients and colleagues, active listening.
• Mathematical Reasoning – using math to solve problems such as determining dosage and quantity for prescriptions.
• Problem Resolution – identifying challenging interactions and choosing the best course of action.
• Physical Demands – mobile and upright for extended periods, lifting, scanning, bagging items, reaching overhead, repetitive finger work, occasional lifting up to 20 lbs, and clear visual acuity.
• Any additional tasks as directed by Supervisor or Manager.

Preferred Qualifications

• 1‑3 years previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market to meet business needs.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$18.00 – $28.00

Benefits and Perks

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.