Pharmacy Technician

Spectraforce Technologies; Cary (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Spectraforce Technologies in Cary, NC is seeking a Pharmacy Technician for a 3-month assignment. Training takes place in the office, followed by a hybrid schedule: two days in the office and three days remote.

The role involves handling inbound calls for prescription status and financial information, scheduling medication delivery, verifying insurance, processing invoices, and supporting pharmacists and nurses as needed. Strong NC registration is required.

Qualifications

• Must be a registered pharmacy technician in NC.

Responsibilities

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution and customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Provide customer service through management information system to answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.
• Perform other duties as assigned (these tasks may vary slightly depending on the specific team/program requirements).

Education

Registered pharmacy technician in NC

Job description

Overview

Position Title: Pharmacy Technician

Work Location: Cary, NC 27513

Assignment Duration: 3 Months

Work Schedule: M-F 9:00 am – 5:30 pm (training); M-F 11:30 am – 8:00 pm EST (permanent shift)

Work Arrangement: Hybrid after training: 2 days in the office and 3 days remote. Training is completed entirely in the office.

Responsibilities

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution and customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Provide customer service through management information system to answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.
• Perform other duties as assigned (these tasks may vary slightly depending on the specific team/program requirements).

Qualifications & Experience

• Registered pharmacy technician in NC.