PHARMACY/TECHNICIAN

Kroger Family of Companies; Boulder (CO); On-site; USD 30,000 - 33,000; Full time

Job summary

Kroger Family of Companies in Boulder, CO is seeking a Pharmacy Clerk to provide exceptional customer service and support health and wellness initiatives. You will assist in product dispensing, data entry, and adjudication with a focus on accuracy, confidentiality, and compliance.

The role requires 18+ years old, a high school diploma or GED, and the ability to handle confidential information in a fast-paced store environment. Prior experience is a plus; training is provided.

Qualifications

• High School Diploma or GED required.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation and safety regulations and programs.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines on inventory management, ordering of medications, devices, and supplies.
• Maintain clean, organized workstations and customer waiting areas.
• Count, measure and prepare specified products according to best practices.
• Complete billing procedures to ensure value to customer and company.
• Answer phone, triage calls, and respond to inquiries as appropriate.
• Follow cashier policies to prevent loss including EFTs, cash and checks.
• Provide stellar customer experience while performing reception, data entry, adjudication, and product dispensing.
• Assist pharmacist in responsibilities that do not require professional judgment.
• Adhere to HIPAA and company policies.
• Support company health and wellness initiatives.
• Handle Central Fill deliveries and legend orders.
• Work cooperatively in high-paced environments and resolve conflicts calmly.

Skills

Customer service

Cash handling

HIPAA compliance

Data entry

Education

High School Diploma or GED

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• High School Diploma or GED
• Must be 18 years old
• Ability to handle highly confidential information
• Meets minimum state requirements to perform the functions related to the position

DESIRED

• Any previous comparable experience
• Any equivalent experience of a pharmacy clerk
• EPRN familiarity

$22.35 - $24.50 per hour