Pharmacy Tech Trainee, Retail

Nantucket Cottage Hospital (NCH); Mikas Pond (MA); On-site; USD 33,000 - 63,000; Full time

Job summary

Nantucket Cottage Hospital is seeking a Retail Pharmacy Technician Trainee who works under the direct supervision of a licensed pharmacist to support patient medication handling, labeling, and dispensing processes. The role emphasizes accuracy, customer service, and adherence to MA Board of Pharmacy guidelines.

Based at 57 Prospect Street, the position requires day and evening shifts, weekend availability, and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Massachusetts Pharmacy Technician Trainee licensure required by MA Board.
• Ability to work under supervision of the pharmacist and maintain confidentiality.
• Strong customer service and communication skills.

Responsibilities

• Greet customers and determine their needs.
• Provide kind and professional patient service.
• Receive, check-in, rotate, and store medications and supplies.
• Enter data, process insurance and billing, and prepare prescriptions.
• Maintain drug inventory and quality control.
• Assist with physical inventory and expiration tracking.
• Escalate issues to pharmacists when needed.
• Commit to confidentiality and professional conduct.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

English proficiency

Education

High School Diploma or Equivalent

Massachusetts Pharmacy Technician Trainee license

Job description

Site

Nantucket Cottage Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Retail Pharmacy Technician Trainee, under the direct supervision of a licensed pharmacist, assists in the various activities of the pharmacy department. Such duties include customer service, setting up, packaging and labeling patient medication; maintaining inventories of medications and supplies; checking patients in and out of the pharmacy, and any other duties subject to limitations as set forth by the MA Board of Pharmacy. This position will function in strict accordance with standard written procedures and guidelines, any deviation from which must be approved by the supervising pharmacist.

Physical Demands

• Ability to help lift objects ranging from 5 to 30 pounds.
• Day & evening shifts, some weekends.
• Must be available to work overtime as needed to complete all job duties.
• Must be available to work in the case of a hospital-declared emergency.

Does this position require Patient Care?

No

Essential Functions

• Greets people coming into the pharmacy and ascertains their needs.
• Provides kind and professional patient service.
• Receives, checks-in, rotates, and stores all medications and supplies received from manufacturers, wholesalers, and other vendors.
• Completes data entry, insurance and billing procedures, and prepares prescriptions.
• Supports the system of drug inventory, distribution, and quality control.
• Participates in the physical inventory of all pharmaceutical products.
• Identifies and segregates expired medications from the main inventory.
• Maintains the organization and cleanliness of the pharmacy.
• Restocks the medication dispensing areas.
• Interprets medication labels and accurately picks medications from the dispensing stock.
• Accurately counts or measures the product and places it in the proper location.
• Learns the Enterprise Rx, Script-Pro, Pickpoint, and RMS systems with proficiency.
• Learns proper maintenance of all systems.
• Escalates issues to Pharmacists as needed.
• Understands the requisite laws and regulations related to the practice of the Pharmacy Technician Trainee.
• Represents the pharmacy department and NCH in a professional manner.
• Reports to work on time and gives adequate notice of absenteeism or tardiness.
• Adheres to all Pharmacy and NCH policies and procedures.
• Participates in quality improvement activities.
• Develops and maintains a positive and professional relationship with customers and NCH staff.
• Maintains confidentiality at all times.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Pharmacy Technician Trainee [Massachusetts] - Massachusetts Board of Registration in Pharmacy required

Experience

Knowledge, Skills and Abilities

• Must work under the direct supervision of the pharmacist and have no drug related offenses.
• Ability to work effectively with all NCH staff.
• Ability to provide compassionate care to patients.
• Ability to tactfully communicate with both internal and external customers.
• Ability to work well on a team as well as independently.
• Ability to recognize emergency situations and respond appropriately.
• Ability to demonstrate excellent customer service skills in a fast-paced environment.
• Ability to demonstrate adequate technical skills and judgment.
• Ability to pass department competencies.
• Ability to maintain confidentiality.
• Strong understanding of computer technology.
• Strong attention to detail.
• Exceptional organizational skills and flexibility to handle multiple tasks and deadlines.
• Must be able to communicate verbally, read and write English proficiently.
• Must work to become a registered pharmacy technician following these guidelines: The trainee will be administered a Massachusetts Board of Pharmacy "approved" test on-site after appropriately completing 500 hours of work in the pharmacy department. The trainee may take the test as many times on-site as needed to successfully pass it before 1000 hours of work. After 1000 hours of work, if the trainee has not passed the test, they can no longer work in the pharmacy.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

57 Prospect Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$23.92 - $45.43/Hourly

Grade

SN1S9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1575 Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.