Pharmacy Sales & Marketing Representative

Guardian Pharmacy; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision

Health Savings Accounts

Long-Term Disability

Paid holidays

Vacation benefits

Job summary

Guardian Pharmacy of Southeast Florida in Boca Raton, FL, is seeking a motivated Insurance/Medicare plan specialist to join our growing team. You will help customers compare Medicare drug plans, optimize coverage, and guide enrollment.

This role emphasizes relationship building with facilities and residents, strong communication, and diligent record-keeping. A healthcare background, valid license, and CRM experience are valued; a collaborative, client-focused culture awaits.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Valid driver’s license with clean record.
• Nursing/healthcare background preferred.
• Pharmacy Technician license/certification/registration preferred; National Certification preferred (PTCB).
• Experience in sales and/or account management preferred.

Responsibilities

• Support customers with Medicare drug plan selection, plan optimization, and plan enrollment.
• Provide Medicare drug plan comparisons and educate customers on available plan options in the market.
• Conduct plan comparisons, ensuring customers understand out-of-pocket expenses under available plans.
• Identify newly admitted potential customers and/or current customers who may qualify for a Special Enrollment Period.
• Explain customer’s current insurance coverage and provide personalized plan comparison.
• Receive inbound and place outbound calls to facilities and customers to provide plan comparison and plan optimization.
• Facilitate warm transfer to customers requesting a licensed insurance agent.
• Accurately track customer assistance and record enrollment progress.
• Identify non-dispensed residents and implement a marketing strategy to convert to preferred pharmacy service.
• Develop relationships with community teams to establish an integrated new resident onboarding process.

Skills

Customer relations

Independent work

Problem solving

Attention to detail

Multi-tasking

CRM experience

Pharmacy industry knowledge

Education

High School Diploma or GED

Bachelor’s degree preferred

Valid driver’s license

Nursing/healthcare background preferred

Pharmacy Technician license/certification/registration

National Certification (PTCB) preferred

Sales/account management experience preferred

Tools

CRM software

Job description

Boca Raton, Florida, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.

Why Guardian Pharmacy of Southeast Florida?

We’re reimagining medication management and transforming care.

Who We Are And What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Location: Boca Raton, FL

Schedule: 9am-5:30pm

Attributes Required

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include The Following)

• Support customers with Medicare drug plan selection, plan optimization, and plan enrollment.
• Support customers with Medicare drug plan selection, plan optimization, and plan enrollment.
• Provide Medicare drug plan comparisons and educate customers on available plan options in the market.
• Conduct plan comparisons, ensuring that customers understand out-of-pocket expenses under available plans.
• Provide a seamless enrollment process maximizing customer savings.
• Identify newly admitted potential customers and/or current customers that may qualify for a Special Enrollment Period.
• Explain customer’s current insurance coverage and provide personalized plan comparison.
• Receive inbound and place outbound calls to facilities and customers to provide plan comparison and plan optimization.
• Facilitate warm transfer to customers requesting a licensed insurance agent.
• Accurately track customer assistance and record enrollment progress.
• Identify non-dispensed residents and implement a marketing strategy to convert to preferred pharmacy service.
• Develop relationships with community teams to establish an integrated new resident onboarding process between the community and pharmacy.
• Ensure new admission paperwork contains complete responsible party billing information and insurance plan(s) details to support clean admissions for pharmacy team.

Education And/or Certifications

• High School Diploma or GED required; Bachelor’s degree preferred
• Valid driver’s license and clean driving record
• Nursing/healthcare background preferred
• Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB)
• Experience in sales and/or account management preferred

Skills And Qualifications

• Excellent customer relations skills and ability to build strong customer relationships
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Salesforce or similar CRM experience a plus
• Knowledge of LTC or pharmacy industry

Work Environment

• Requires up to 75% travel, by air and ground
• Ability to work flexible hours

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.