Pharmacy Sales & Marketing Account Manager
Guardian Pharmacy, LLC
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Job summary
Guardian Pharmacy, LLC in Lexington, KY is seeking a field-focused sales and account management professional to grow our long-term care pharmacy services. You will travel to current and prospective clients, build strong relationships, and coordinate with leadership to maximize client satisfaction and profitability.
The role requires initiative, strong communication, and a solid healthcare background. Travel up to 75% and a competitive compensation package are offered.
Qualifications
- High School Diploma or GED required; Bachelor's degree preferred.
- Valid driver's license and clean driving record.
- Nursing/healthcare background preferred.
- Pharmacy Technician license/certification/registration preferred; National Certification preferred (PTCB).
- Experience in sales and/or account management preferred.
Responsibilities
- Call and visit current customers to enhance working relationships between customers and the pharmacy.
- Market pharmacy as preferred provider of services to existing customer base to increase penetration.
- Act as liaison with pharmacy operations to maintain high service levels and resolve issues.
- Maintain customer relationships and serve as an expert advisor for issue resolution and retention.
- Assist in startup of new facility services and staff training.
- Provide consulting services to customers to assist in compliance and deliver in-service training.
Skills
Education
Tools
Job description
Lexington, Kentucky, United States of America
With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
As a key member of the local management team, assist in achievement of budget through sales to new clients, increasing sales to existing clients. Work with President, Director, Sales & Marketing and Director, Finance & Admin to evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed.
- Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
- Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
- Relational - ability to build relationships with business unit management and become "trusted advisor"
- Strategy and Planning - ability to think ahead, plan and manage time efficiently
- Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
- Team Oriented - ability to work effectively and collaboratively with all team members
- Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
- Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
- Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
- Maintain customer relationships and perform as an "expert" advisor to facilitate problem-solving with the goal of 100% customer retention
- Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
- Responsible for the training of new facility staff during start up
- Assist in data collection of new facility start-ups to ensure smooth and error free start up
- Provide consulting services to customers to assist in compliance
- Provide in-service training to customer staff as needed
- Participate in marketing efforts to potential customers
- Actively participate in local association meetings related to assisted living/long term care facilities
- Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
- Other essential functions and duties may be assigned as needed
- High School Diploma or GED required; Bachelor's degree preferred
- Valid driver's license and clean driving record
- Nursing/healthcare background preferred
- Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB)
- Experience in sales and/or account management preferred
- Excellent customer relations skills and ability to build strong customer relationships
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
- Salesforce or similar CRM experience a plus
- Knowledge of LTC or pharmacy industry
- Requires up to 75% travel, by air and ground
- Ability to work flexible hours
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."
Compensation & Financial
- Competitive pay
- 401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
- Medical, Dental and Vision
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid Basic Life and Accidental Death & Dismemberment
- Company-paid Long-Term Disability and optional Short-Term Disability
- Voluntary Employee and Dependent Life, Accident and Critical Illness
- Dependent Care Flexible Spending Accounts
Wellbeing
- Employee Assistance Program (EAP)
- Guardian Angels (Employee assistance fund)
Time Off
- Paid holidays and sick days
- Generous vacation benefits based on years of service
Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
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