Pharmacy Robotics Technician (10a-830p) - Bristol, TN

Ballad Health; Bristol (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Ballad Health is seeking a Pharmacy Robotics Technician to operate under a licensed pharmacist and support neonate through geriatric patients across Ballad Health facilities. The role includes training and mentoring other technicians, handling automated dispensing systems, and assisting with remote-site medication delivery.

The position emphasizes cross-training, precision, and teamwork, with an evening shift.

Qualifications

• Basic math and typing skills; ability to read and follow written instructions.
• Strong attention to detail and proficient computer skills.
• Preference for institutional pharmacy experience and completion of technician training courses.

Responsibilities

• Follow vendor-recommended best practices for robotic dispensing products.
• Perform daily and periodic equipment cleaning; document tasks.
• Inspect the robot daily for functionality and issues; escalate as needed.
• Document and trend service requests to identify root causes.
• Monitor and support robotic vendor updates and maintenance schedules.
• Assist in optimization of workflows and tray/medication changes for efficient robot use.

Skills

Attention to detail

Computer skills

Typing

Math

Education

PTCB or NPTA ExCPT completion

State license/registration

Tools

Omnicell XR2

Central Pharmacy Manager

Job description

Job Description

Summary

The Pharmacy Robotics Technician, working under the supervision and direction of a licensed pharmacist, performs procedures and duties related to the service's scope of care. Successful performance in this role requires flexibility, strong attention to detail, initiative, and a willingness to work collaboratively as part of a team. The technician must also be cooperative and willing to cross-train to support other employees as needed. Under the direct supervision of a pharmacist, the technician provides services appropriate to the needs of neonate, infant, pediatric, adolescent, adult, and geriatric patient populations served across Ballad Health facilities.
Expanded skills, functions, and assignments performed by the Pharmacy Robotics Technician may include, but are not limited to, proficiency with robotic technology platforms, including solid-dose dispensing robotics such as Omnicell XR2 and Central Pharmacy Manager software.
Pharmacy Robotics Technicians are expected to train and mentor Level I, II, III, and Central Fill Delivery Pharmacy Technicians. This role requires proficiency in automated dispensing system processes; controlled substance handling and dispensing processes; pharmacy supply chain functions; compounding functions; general product ordering, receiving, and restocking tasks; patient billing and charging functions; nursing unit inspection functions; expired medication processes; repackaging services and crash cart tray exchange and restocking processes. This position also supports medication delivery to remote sites. Candidates for pharmacy robotics technicians may not be initially trained or skilled in all required functions before employment. Team members may be expected to cross-train to provide services at any Ballad Health facility.
Break down inventory into appropriate units of measure for storage and restock the robot using established workflows to prepare and complete returns to the robot. Optimize maximum and PAR inventory levels; track and manage expiration dates within solid-dose dispensing robotic platforms. Manage offline inventory related to central pharmacy dispensing operations. Educate team members and assist in the development of best practices for cart fill, cabinet fill, stat, remote ordering, and first-dose workflows.
Support the unit-dose packaging of bulk medications into unit-dose blisters for robotic operation as the schedule allows. Initiate dispense workflows, including cart fill, cabinet fill, stat, and first dose, during staffed hours of coverage.

Quality Assurance

• Follow vendor-recommended best practices for the operation of robotic dispensing products.

• Perform daily and periodic equipment cleaning according to vendor-recommended best practices.

• Document completed cleaning tasks.

• Inspect the robot daily for functionality and potential issues that may require support.

• Document and trend service requests to help identify the root cause of issues.

• Complete required quality management system training.

System Troubleshooting and Maintenance

• Resolve common system variances that affect robotic performance and operation.

• Support scheduled preventive maintenance activities, including suction cup replacement and robot inspection.

• Submit unresolved issues to Omnicell Technical Support Services (TSS) when technicians cannot resolve them immediately.

• Communicate the status of reported issues to pharmacy leadership.

• Monitor and support robotic vendor updates.

Optimization

• Review device usage and recommend workflow optimization opportunities.

• Run reports to analyze operational performance and identify opportunities to improve efficiency.

• Recommend adjustments that support effective utilization of the robot.

• Recommend tray assortment and medication changes that support appropriate robotic management and desired efficiencies.

Requirements

This individual must possess basic math and typing skills, strong attention to detail, and the ability to read and follow written instructions. The pharmacy technician must demonstrate proficient computer skills and consistently maintain close attention to detail.
Institutional pharmacy experience is highly desirable, while retail pharmacy experience may be beneficial. General institutional or health care experience may also support successful training as a pharmacy technician. Preference will be given to trained institutional pharmacy technicians and individuals who have completed pharmacy technician training courses.
Minimum of three (3) years of experience as a Certified Pharmacy Technician required. Experience supporting and operating advanced pharmacy automation systems, including multiple automation platforms and technologies, is strongly preferred.

Licenses and Certifications

The individual shall possess Pharmacy Technician Certification Board (PTCB) or National Pharmacy Technician Association (NPTA) ExCPT completion with active standing.
A valid and active Pharmacy Technician registration or licensure is required in accordance with applicable state requirements.
In Virginia - must be enrolled in a program and pass the Virginia Board of Pharmacy exam within 9 months of hire and register by either passing the Virginia exam or the national PTCB certification exam.
In Tennessee - must register with the State of Tennessee within 3 months of hire.

Work Requirements

• Shift: Evening
• On Call: No
• Weekends: Rotating
• Travel Required: Local Travel
• Shift Details: 10a-830p
• City/State: Bristol, TN

Location

Ballad Health Corporate