Pharmacy Production Technician: Fill & Quality

Actalent

Indianapolis (IN)

On-site

USD 25,000 - 33,000

Full time

20 hours ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid holidays

Onsite work environment

Job summary

Actalent in Indianapolis, IN is seeking a Pharmacy Technician Production / Fill Technician to join a closed-door mail order pharmacy. You will fill, label, and package prescriptions, support pharmacists with entry, and ensure quality and compliance.

The role emphasizes production floor work, order entry accuracy, and customer support, with a Monday–Friday 12:30 PM–9:00 PM schedule and training earlier in the day. This contract-to-hire position offers growth within a growing organization.

Qualifications

High school diploma or equivalent.
2+ years of experience in a retail or mail order pharmacy setting.
Active Pharmacy Technician license or certification as required by state law.
Demonstrated experience as a pharmacy technician in production, fill, or fulfillment environments.
Strong attention to detail and accuracy when filling prescriptions, entering data, and handling patient information.
Proficiency in pharmacy software systems and related technology.
Strong knowledge of pharmacy laws, regulations, and best practices.
Excellent communication skills for interacting with pharmacists, patients, providers, and colleagues.
Proven customer service skills, including handling inquiries, complaints, and escalations with professionalism and empathy.
Ability to perform accurate and efficient data entry for prescription and patient information.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to conduct DUR checks and identify potential drug interactions under pharmacist supervision.

Responsibilities

Work on the production floor to accurately fill prescriptions in a timely and efficient manner.
Assist pharmacists in preparing and dispensing medications in accordance with prescriptions and established procedures.
Label and package medications for mail order distribution, ensuring accuracy and completeness.
Verify that all prescriptions are filled correctly and meet internal quality standards and regulatory requirements.
Monitor and maintain medication inventory levels to support uninterrupted operations.
Order medications and supplies as needed to ensure adequate stock is available.
Conduct regular inventory checks and assist with inventory audits to maintain accurate stock records.
Input prescription and patient data into the pharmacy information system with a high level of accuracy.
Assist with resolving issues related to delayed, incorrect, or incomplete orders.
Ensure compliance with all applicable federal, state, and local regulations related to pharmacy practice.
Maintain accurate and complete records of prescription orders, transactions, and related documentation.
Protect the confidentiality and security of patient information in accordance with privacy regulations and company policies.
Participate in quality assurance programs to support the accuracy, safety, and efficiency of pharmacy services.
Assist in identifying and implementing process improvements to enhance operational efficiency and service quality.
Report any medication errors, discrepancies, or concerns promptly to the supervising pharmacist.
Support pharmacists with administrative tasks as needed, including documentation and communication.
Help maintain a clean, safe, and organized pharmacy work area, including production and storage areas.
Participate in ongoing training and professional development to maintain and improve job-related skills.
Perform other job-related duties as assigned to support pharmacy operations.
Cross-train on the Order Entry Team to support end-to-end prescription processing.
Provide professional and empathetic customer support by addressing inquiries, resolving complaints, and managing escalations.
Accurately process customer orders and ensure timely fulfillment and shipment.
Implement and refine processes to streamline customer service and order processing operations.
Monitor and evaluate customer service interactions to maintain high standards of service quality and compliance.
Perform Drug Utilization Review (DUR) checks and drug interaction checks as required.
Follow up with patients and providers to clarify orders, address issues, and support continuity of care.
Respond to two-way texting communications in a timely, accurate, and professional manner.
Handle phone calls related to prescriptions, prior authorizations, and order status.
Support prior authorization and fulfillment workflows as needed.