Pharmacy Patient Care Coordinator

ACTalent; Nashville (TN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / vacation

Job summary

Actalent, Nashville, TN, seeks a Pharmacy Patient Care Coordinator to support patients through therapy, coordinating refills and updates in EMR systems. The role emphasizes phone-based outreach and collaboration with pharmacists and providers to ensure timely care.

The ideal candidate will have Pharmacy Technician experience, strong communication skills, and familiarity with EMR. This is a contract-to-hire on-site position in Nashville with standard daytime hours.

Qualifications

• Pharmacy Technician experience required (6+ months minimum).
• Active Pharmacy Technician registration/license preferred.
• PTCB Certification strongly preferred, but not required.
• Strong communication and customer service skills.
• Comfortable spending 80%+ of the day on the phone.
• Experience with patient outreach, call centers, or healthcare customer service highly preferred.
• Strong computer skills and ability to navigate EMR systems.
• Working knowledge of medical terminology and healthcare processes.

Responsibilities

• Make outbound calls to patients regarding therapy progress, refills, and follow-up care.
• Update patient records and medication profiles in the EMR system.
• Coordinate prescription refills and review patient inventory needs.
• Communicate with physician offices, labs, and healthcare providers as needed.
• Document patient interactions and updates accurately.
• Assist with order processing, labeling, and supply coordination.
• Work closely with pharmacists to support patient care initiatives.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Phone communication

Customer service

HIPAA compliance

Multitasking

Healthcare knowledge

Education

Pharmacy Technician license/registration

PTCB Certification

Tools

EMR systems

Medical terminology

Job description

Pharmacy Patient Care Coordinator

About the Role

We're seeking a Patient Care Representative to support patients throughout their therapy journey. This role is heavily focused on phone-based patient communication, coordinating refills, updating patient records, and working closely with pharmacists and healthcare providers to ensure patients receive timely care.

Key Responsibilities

• Make outbound calls to patients regarding therapy progress, refills, and follow-up care
• Update patient records and medication profiles in the EMR system
• Coordinate prescription refills and review patient inventory needs
• Communicate with physician offices, labs, and healthcare providers as needed
• Document patient interactions and updates accurately
• Assist with order processing, labeling, and supply coordination
• Work closely with pharmacists to support patient care initiatives
• Maintain HIPAA compliance and patient confidentiality

Qualifications

• Pharmacy Technician experience required (6+ months minimum)
• Active Pharmacy Technician registration/license preferred
• PTCB Certification strongly preferred, but not required
• Strong communication and customer service skills
• Comfortable spending 80%+ of the day on the phone
• Experience with patient outreach, call centers, or healthcare customer service highly preferred
• Strong computer skills and ability to navigate EMR systems
• Working knowledge of medical terminology and healthcare processes

What We're Looking For

• Professional, articulate, and easy to converse with
• Strong attention to detail and organizational skills
• Comfortable communicating with patients, providers, and clinical staff
• Ability to multitask in a fast-paced healthcare environment
• Previous pharmacy, infusion, specialty pharmacy, or healthcare experience is highly valued

Work Environment

• Monday-Friday, 8:30 AM-5:00 PM
• No nights or weekends
• Primarily office-based with limited physical activity (approximately 20% of the role involves pulling medications and labeling)
• Supportive, well-staffed team environment focused on patient care and work-life balance

Ideal Background Pharmacy Technician, Specialty Pharmacy, Home Infusion, Call Center, Patient Support, Healthcare Customer Service, Medical Office, or similar healthcare experience.

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Application Deadline

This position is anticipated to close on Nov 16, 2026.

Workplace Type

This is a fully onsite position in Nashville,TN.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.