Pharmacy Operations Representative

Jobtailor; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Illinois is seeking a Certified Pharmacy Technician to support pharmacists addressing medication inquiries and to collaborate with providers on resolution of pharmacy issues.

The role also involves handling inbound calls, supporting population health initiatives, and assisting customer service teams in resolving pharmacy-related challenges.

Qualifications

• Bachelor's degree in Business or related health care field or 4 years work experience in a pharmacy/health care/managed care industry.
• Verbal and written communication skills are required.
• Managed care customer service experience is preferred.
• Proficiency with MS Office suite and database software.
• Drug information skills are essential.

Responsibilities

• Supports pharmacists addressing medication inquiries and collaborating with entities to resolve pharmacy-related issues.
• Manages inbound calls, conducts member/provider outreach, and collaborates with pharmacists on medication management.
• Supports population health initiatives and participates in data-driven efforts to improve operational outcomes.
• Provides assistance to the customer service team and pharmacy coordinators in resolving pharmacy issues.

Skills

Verbal communication

Written communication

Drug information skills

Multi-tasking

Organizational skills

Customer service

Education

Bachelor's degree in Business or related health care field

4 years work experience in a pharmacy/health care/managed care industry

Tools

MS Word

MS Excel

MS Access

Database software

Job description

Responsibilities

• Supports pharmacists addressing medication inquiries and collaborating with entities to resolve pharmacy-related issues.
• Manages inbound calls, conducts member/provider outreach, and collaborates with pharmacists on medication management.
• Supports population health initiatives and participates in data-driven efforts to improve operational outcomes.
• Provides assistance to the customer service team and pharmacy coordinators in resolving pharmacy issues.

Requirements

• Certified Licensed and unrestricted Pharmacy Technician/Certified Pharmacy Technician (CPhT).
• Bachelor's degree in Business or a related health care field OR 4 years work experience in a pharmacy/health care/managed care industry.
• Verbal and written communication skills.
• Managed care customer service experience.
• Proficiency of MS product suite; Word, Excel, Access, and database software.
• Drug information skills.
• Handle multiple tasks and strong organizational skills.