Pharmacy Nurse Account Manager

Guardian Pharmacy, LLC; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision

Health Savings Accounts

Company-paid Life Insurance

Long-Term Disability

Paid holidays and vacation

Wellbeing EAP

Job summary

Guardian Pharmacy Services in Ankeny, IA seeks an experienced client services professional to manage assigned accounts within the long-term care ecosystem. You will collaborate with clients, coordinate with pharmacy operations, onboard new accounts, and deliver nurse consulting services including vaccine clinics.

The role requires an LPN license, active nursing credentials, a valid driver's license, and a track record of timely, accurate service delivery in a fast-paced environment.

Qualifications

• Nursing Degree (LPN) required.
• Active State Nursing license required.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as main contact for all assigned accounts.
• Proactively collaborate with client to provide support and deliver solutions.
• Work directly with pharmacy operations to address and resolve all service-related issues.
• Manage client expectations and communicate status and relevant updates.
• Develop strong working relationships and build trust with clients by delivering exceptional service.
• Serve as liaison/quality assurance point of contact during onboarding.
• Assist in onboarding activities such as data collection and eMAR support.
• Conduct on-site in-services and clinical education for survey process and performance improvement.
• Provide nurse consulting services including vaccine clinics and audits.
• Prepare and deliver business reviews with facility management.
• Manage client data in Salesforce CRM and support marketing efforts.
• Maintain expertise on pharmacy industry standards and regulations.

Skills

Work Ethic/Integrity

Leadership

Relational

Strategy and Planning

Problem Solving

Team Oriented

Education

Nursing Degree (LPN)

Active State Nursing License

Valid Driver's License

Tools

Excel

PowerPoint

Job description

Ankeny, Iowa, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Right Dose Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Ankeny, Iowa.

Why Right Dose Pharmacy? We’re reimagining medication management and transforming care.

Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

SCHEDULE:

MONDAY - FRIDAY DAY SHIFT

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential job functions (include the following):

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
• Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
• Manage client expectations and communicate status and relevant updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
• Assist in onboarding activities such as data collection and eMAR support.
• Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement.
• Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
• Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
• Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
• Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
• Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
• Other essential functions and duties may be assigned as needed.

Education and/or Certifications:

• Nursing Degree (LPN) required
• Active State Nursing license required
• Valid driver’s license and clean driving record

Skills and Qualifications:

• 3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred
• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire about inaccuracies.

Work Environment:

• Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.
• The noise level in the work environment is usually low to moderate.
• Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
• Requires desk work in office environment.
• Ability to work flexible hours

What We Offer:

• Compensation & Financial Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

For more information, please visit www.guardianpharmacy.com

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants.

As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.