Pharmacy Navigator I - Per Diem

Hackensack Meridian Health; Haddonfield (NJ); On-site; USD 29,000 - 42,000; Full time

Job summary

Hackensack Meridian Health is seeking an Ambulatory Pharmacy Navigator I to support Riverview Medical Center and Bayshore Medical Center in ensuring timely delivery of discharge and specialty medications. The role emphasizes collaboration with care teams to resolve insurance and access issues and to provide patient education.

The position requires a Pharmacy Technician License and PTCB certification within 180 days, plus strong communication skills and competency with standard computer tools.

Qualifications

• Pharmacy Technician License required.
• PTCB or equivalent certification within 180 days of start, with certain exceptions.
• Proficient computer skills including MS Office or Google Suite.

Responsibilities

• Perform ambulatory/retail prescription order entry and processing.
• Assist with patient education and counseling, ensuring OBRA compliance.
• Coordinate prescription pickup or delivery and ensure timely discharge processes.
• Collaborate with nurses, pharmacists, and care teams to resolve medication access issues.
• Adhere to privacy and compliance policies and maintain safety standards.

Skills

Pharmacy Technician License

PTCB Certification

Microsoft Office / Google Suite

Education

High School diploma / GED

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The ambulatory pharmacy navigator program helps HMH Discharge and Specialty Pharmacy patients receive their discharge/specialty medications quickly and efficiently. This allows patients to be discharged from the hospital smoothly and begin their recovery at home or start their specialty medication therapy right away. The Navigator I plays a crucial role in ensuring patients receive their prescriptions smoothly. They gather all the necessary information, prioritize tasks, address any financial, insurance, or clinical challenges, and make sure the prescriptions are delivered to patients before they leave the hospital or directly to their homes. The Navigator ensures OBRA compliance by ensuring an offer to counsel is made and that patient medication educational needs are met. The Navigator I functions will include all job functions of an Ambulatory Pharmacy Technician plus additional duties described below.

This position will support Riverview Medical Center and Bayshore Medical Center.

Responsibilties

• The Navigator duties includes all job functions of an Ambulatory Pharmacy Technician plus additional duties.
• Establish an initial greeting to patients admitted or who have a clinic appointment and explain services available via the HMH Pharmacies.
• Performs prescription order entry duties as necessary.
• Obtains patient authorization to process prescriptions through the ambulatory or specialty pharmacy.
• Engages in a collaborative process with floor nurses, discharge planners, case managers, social workers, physicians, APN's, PA's, Medical Residents, unit clerks and other teams/initiatives as required to ensure patients scheduled for discharge to home or who have clinic appointments can receive the critical medications needed in a timely manner.
• Works to determine patients being scheduled for discharge or who have a clinic appointment to ensure HMH Pharmacies are selected by patient choice to provide services.
• Determines information sources necessary to process prescriptions (e.g., insurance coverage).
• Identifies and Troubleshoots patient medication access issues related to insurance, financial or insurance coverage and helps to resolve so patients can receive needed medications.
• Adheres to all established HMH Pharmacy and Federal/State privacy and compliance policies to protect patient confidentiality.
• Ensures prescription fulfillment by in-house pharmacy based upon priority needs to allow for timely discharge and/or start of specialty medication.
• Coordinates and facilitates patient pickup of prescriptions and/or delivery of completed prescription orders to patient care areas or home.
• Ensures patients receive offer for pharmacist counseling and distributes pharmacist contact information in the event patient has prescription-related questions at home.
• Facilitates distribution of medication-related educational materials and coordinates counseling with staff pharmacist where needed.
• Assists Ambulatory Pharmacy staff as needed.
• Performs duties of Ambulatory Pharmacy Technician if required.
• Ensures all guests/patients receive safe care. Maintain a 'safety first' work ethic. Report any medication errors or medication variances as required by HMH Pharmacy Policy.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills And Abilities Preferred

• Retail/Specialty Pharmacy experience.
• Strong knowledge and experience with PBM Claims and coverage.

Licenses And Certifications Required

• Pharmacy Technician License.
• PTCB or Equivalent Certification Required within 180 days of start of employment with the following exceptions:
• Hired prior to January 2024
• Actively enrolled in ACPE accredited school of pharmacy / another allied health program or hired before 1-1-24

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Minimum rate of $25.77 Hourly