Pharmacy Merchandise Clerk: Customer Experience Pro

Kroger; Lynchburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger in Lynchburg, VA is seeking a customer-focused team member to provide outstanding service and maintain a safe, clean environment. You will support the department manager in achieving sales and profit goals and uphold Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include helping customers, knowing product details, suggesting items, ensuring accurate shelf labeling, and adhering to safety procedures in a dynamic store setting.

Qualifications

• Retail experience required.
• Ability to handle stressful situations.
• Excellent communication skills.
• Knowledge of basic math.

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain knowledge of products and respond to questions, making recommendations.
• Offer product samples to help customers discover items.
• Inform customers of specials and promotions.
• Recommend items to meet customer needs.
• Review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Reinforce safety procedures and report unsafe conditions to management.
• Practice preventive maintenance by inspecting equipment and reporting issues.
• Notify management of customer or employee accidents or safety risks.
• Report any illegal activity and security concerns.
• Ability to work in a fast-paced environment and manage conflict calmly.
• Provide honest handling of customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Assist with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Retail experience

Stress management

Communication skills

Basic math

Job description

Kroger in Lynchburg, VA is seeking a customer-focused team member to provide outstanding service and maintain a safe, clean environment. You will support the department manager in achieving sales and profit goals and uphold Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include helping customers, knowing product details, suggesting items, ensuring accurate shelf labeling, and adhering to safety procedures in a dynamic store setting.