Pharmacy Liaison

AndHealth LLC; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off

Disability benefits

Job summary

AndHealth LLC in Indianapolis, IN is seeking a Patient Engagement Specialist (Pharmacy Liaison) to support our health center partners. You will input patient data, assist with insurance, and ensure accurate medication processing.

This onsite role requires IN pharmacy technician certification, strong communication, and the ability to coordinate with providers and patients to improve access and adherence.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• Certified or Registered Pharmacy Technician in IN required.
• National certification (PTCB or ExCPT) required or within 6 months of hire.
• Willing to obtain licenses in multiple states.

Responsibilities

• Input patient data, insurance, and prescriptions into the pharmacy system.
• Count, pour, and label medications following safety protocols.
• Assist patients at pickup, resolve insurance rejections, and communicate status clearly.
• Manage inventory, perform cycle counts, and handle outdated stock.
• Coordinate prior authorizations with pharmacists for high-cost specialty drugs.
• Help patients access financial assistance programs or copay cards.
• Make outreach calls to specialty patients to schedule refills and ensure adherence.
• Handle cold chain management for biologics and specialty injectables.
• Provide on-site or cross-site remote support as needed.
• Support other projects as required.

Skills

Prescription processing

Fulfillment

Customer experience

Inventory management

Prior authorization coordination

Patient advocacy

Adherence monitoring

Cold chain management

On-site support

Education

High school diploma

Bachelor’s degree (preferred)

IN Pharmacy Technician license

PTCB or ExCPT certification

Tools

Pharmacy management system

Inventory software

Job description

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.

The Opportunity

We are looking for Patient Engagement Specialists (Pharmacy Liaisons) to play an important role at AndHealth. This is an onsite position located at our Health Center partner site in Indianapolis, IN.

What you'll do in the role:

• Prescription Processing:Accurately input patient data, insurance information, and prescriptions into the pharmacy management system.
• Fulfillment:Count, pour, and label medications efficiently whilemaintainingstrict adherence to safety protocols.
• Customer Experience:Supportpatients at the pickup counter, resolving insurance rejections,and providing clear communicationregardingmedication status.
• Inventory Management:Execute stocking, cycle counts, and managing outdated inventory.
• Prior Authorization Coordination:Collaborate with the pharmacist to gather clinical documentation andsubmittingprior authorizations formedication includinghigh-cost specialty drugsif needed.
• Patient Advocacy:Act as a liaison between patients, providers, and manufacturers to help patients access financialassistanceprograms or copay cards.
• Adherence Monitoring:Conduct outreach calls to specialty patients to schedule refills and ensure they are following their prescribed therapy.
• Cold Chain Management:Ensure proper handling and storage of temperature-sensitive biologics and specialty injectables.
• Other:Maintainflexibility to provide on-site support or cross-site remoteassistance, ensuring operational continuity as business needs evolve.
• Support otherprojectsbasedon business needs.

Education & Licensure Requirements:

• High School Diploma required.
• Bachelor’s degree is preferred.
• Certified or Registered Pharmacy Technician in the state of IN required.
• Nationally certified - PTCB or ExCPT required or obtained within 6 months of hire.
• Must be willing to obtain and maintain licenses or certifications in multiple states.

Other Skills or Qualifications:

• 3+ years of pharmacyexperience is preferred.
• Excellent written and oral communication skills.
• Strong attention to detail and ability to handle multiple things simultaneously.
• Comfortable with technology and the ability to adapt to new systems.
• The position may require some travel. Must be willing to travel and have reliable transportation.
• Must be organized and able to work independently.

Here's what we'dl ike to offer you:

• Equal investment and support for our people and patients.
• A fun and ambitious start-up environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, and more.

Additional Requirements:

• Tuberculosis (TB) Screening: Documentation of a negative screening conducted within the last 12 months.
• Hepatitis B: Proof of a completed vaccine series or positive blood titers from within the last 12 months.
• Measles, Mumps, & Rubella (MMR): Proof of a completed vaccine series or positive blood titers from within the last 12 months.
• Varicella (Chickenpox): Proof of vaccination, documented medical history of the disease, or positive blood titers from within the last 12 months.
• Tdap (Tetanus, Diphtheria, Pertussis): Documentation of a booster administered within the last 10 years.
• Influenza: Proof of vaccination for the current flu season.
• COVID-19: Documentation of primary vaccine series and any boosters administered.
• General: Additional health requirements may be requested as necessary.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.