PHARMACY/LEAD TECHNICIAN

Kroger; Commerce Charter Township (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger in Commerce Township, MI is seeking a Pharmacy Senior Certified Technician to support pharmacy operations, ensure HIPAA compliance, and mentor junior technicians. The role involves assisting pharmacists, dispensing, training staff, and managing inventory.

A strong customer service focus and professional demeanor are essential. The position requires Pharmacy Technician Certification and at least 1 year of experience, with responsibilities spanning reception, data entry, adjudication, and

Qualifications

• High School Diploma or GED required.
• 1 year or more of Pharmacy Technician experience preferred.
• Pharmacy Technician Certification required.
• Must be professional, dependable, with a positive attitude and good judgment.
• Self-motivated, organized, able to plan and meet deadlines.

Responsibilities

• Support company health and wellness initiatives and HIPAA compliance.
• Assist pharmacist and perform essential technician duties under supervision.
• Provide stellar customer experience with accurate reception, data entry, adjudication and dispensing.
• Train and mentor new hire technicians daily.
• Lead scheduling and station rotation for hourly staff per labor forecasts.
• Oversee inventory management including orders, returns, and physical inventory prep.

Skills

HIPAA compliance

Customer service

Leadership/mentoring

Scheduling

Inventory management

Pharmacy safety

Team collaboration

Education

High School Diploma or GED

Pharmacy Technician Certification

Job description

Job Description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Support company health and wellness initiatives
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations
• Must be willing and able to adequately perform all essential job functions and tasks of a Pharmacy Senior Certified Technician
• Maintain a current state registration, certification, or license depending on state requirements
• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Train and mentor new hire technician day-to-day training and support for pharmacy associates
• Encourage, monitor and assist new techs through the technician training program
• Ensure execution of department standards by leading by example and delegating as necessary
• Serve as the primary representative for store-wide meetings/huddles
• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts
• Complete the PIC Assistant process walk
• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation
• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 1 year or more of Pharmacy Tech experience
• Pharmacy Technician Certification
• Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team
• Self-motivated, able to organize, prioritize, plan and meet deadlines

Desired

• 1 year or more of previous experience in a management or supervisory role