PHARMACY - LEAD CERTIFIED TECHNICIAN

The Kroger Co.; Hendersonville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Discounts on purchases

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Co. is seeking a Pharmacy Senior Certified Technician in Tennessee to support pharmacists, oversee daily operations, and train upcoming technicians.

You will provide top-tier customer service during reception, data entry, adjudication, and dispensing while ensuring accuracy and compliance with state and federal laws. As a senior technician, you will mentor staff, manage scheduling, supervise inventories, and lead safety and sanitation standards across the department.

Qualifications

• High School Diploma or GED required.
• Pharmacy Certified Technician certification and state registration as applicable.
• Must be at least 18 years old.
• Ability to handle highly confidential information.

Responsibilities

• Support pharmacist in all responsibilities except those that require a pharmacist's professional judgement.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Train and mentor new hire technicians day-to-day training and support for pharmacy associates.
• Encourage, monitor and assist new techs through the technician training program.
• Ensure execution of department standards by leading by example and delegating as necessary.
• Serve as the primary representative for store-wide meetings/huddles.
• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts.
• Complete the PIC Assistant process walk.
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist.
• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation.
• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate.
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Administer immunizations where applicable by state law.
• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Leadership

HIPAA compliance

Attention to detail

Communication

Organization

Professionalism

Education

High School Diploma or GED

Job description

Job Description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Support company health and wellness initiatives
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Train and mentor new hire technician day-to-day training and support for pharmacy associates
• Encourage, monitor and assist new techs through the technician training program
• Ensure execution of department standards by leading by example and delegating as necessary
• Serve as the primary representative for store-wide meetings/huddles
• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts
• Complete the PIC Assistant process walk
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist
• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation
• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Administer immunizations where applicable by state law
• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 1 year of Pharmacy Certified Technician experience within the Kroger enterprise
• Must be at least 18 years of age
• Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team
• Self-motivated, able to organize, prioritize, plan and meet deadlines
• Proven attention to detail and stellar customer service skills
• Excellent communication skills with leaders and peers
• Completion of national and/or state registration, certification or license depending upon state requirements
• Ability to handle highly confidential information

Desired

• 1 year or more of previous experience in a management or supervisory role

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!