Pharmacy Intern Grad-Staff Position

Walgreens; United States; On-site; USD 48,973 - 57,583; Full time

Job summary

Walgreens is seeking a pharmacy intern who will provide consulting services regarding medication usage and preventative care. Responsibilities include counseling patients, ensuring compliance, and supporting customer service excellence.

Applicants should have a willingness to pursue their Pharm D degree and obtain pharmacist licensure. The position offers a dynamic environment with opportunities for training and professional development.

The salary range is between $35.55 and $41.80.

Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy within 90 days of hire.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

• Provides pharmacy consulting services regarding medication management and preventive healthcare.
• Engages customers, resolves issues, and enhances customer experience.
• Counsels patients and ensures proper medication usage and management.
• Assists in staff hiring, training, and performance management.

Skills

Customer service

Pharmacy consulting

Medication management

Interpersonal communication

Education

Doctor of Pharmacy (Pharm D)

Pharmacist licensure

Job description

Job Objectives

Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.

Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

Job Responsibilities/Tasks

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.

Operations

• Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance
• Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company
• Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Basic Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.

An Equal Opportunity Employer, including disability/veterans.

Preferred Qualifications

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range: Pharmacy Intern Grad (PHIG/PHIP) Pay Range $35.55-$41.80