Pharmacy Intern Grad

Walgreens; Maiden (NC); On-site; USD 48,973 - 57,583; Full time

Job summary

Walgreens is seeking a Pharmacy Professional in Maiden, North Carolina to provide pharmacy consulting services and ensure effective medication usage. You will engage with customers, resolve their issues, and support optimal pharmacy workflows.

Key responsibilities include counseling patients, managing medication dispensation, and collaborating with healthcare providers while fostering positive experiences and enhancing customer service.

Competitive pay range from $35.55 - $41.80 per hour based on experience and qualifications.

Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy within 90 days of hire.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.

Responsibilities

• Provides pharmacy consulting services regarding medication usage and interactions.
• Counsels patients on medicine side effects and general information.
• Engages customers and resolves issues for a positive experience.
• Assists in optimizing pharmacy workflow and financials.

Skills

Communication

Customer service

Patient counseling

Pharmaceutical knowledge

Education

Doctor of Pharmacy (Pharm D)

Tools

Pharmacy systems (Intercom Plus, StoreNET)

Job description

Job Objectives

Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.

Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

Job Responsibilities/Tasks

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services such as medication management and preventive services.

Operations

• Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promote efficient workflow.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers and pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and inventory management. Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
• Partners with Central Pharmacy Operations for customer registration, third‑party reviews, and assists with resolving customer issues to support the Well Experience locations.

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training. Reinforces direction of Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy journals, company publications, and communications.
• Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
• Seeks professional development by monitoring performance, soliciting constructive feedback, and leveraging pharmacy manager and store manager as mentor and coach.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Basic Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.

An Equal Opportunity Employer, including disability/veterans.

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range

Pharmacy Intern Grad (PHIG/PHIP) Pay Range $35.55 - $41.80

Preferred Qualifications

The salary below is being provided to promote pay transparency and equal employment opportunities. The actual hourly salary within this range that you will be offered will depend on various factors including geography, skills, education, experience and other relevant factors. This role will remain open until filled. To review benefits, visit jobs.walgreens.com/benefits.