Pharmacy Intern Grad

Walgreens; Hamden (CT); On-site; USD 46,149 - 62,405; Full time

Job summary

Walgreens in the United States seeks a pharmacist to provide expert patient counseling, immunizations, and comprehensive medication management. The role supports pharmacy operations, dispensing accuracy, and regulatory compliance to deliver outstanding customer care.

You will engage with customers, perform drug reviews, assist with insurance processes, and contribute to clinical and wellness services, such as immunizations and health screenings, to improve community health.

Qualifications

• Willingness to obtain PharmD degree before start date.
• Willingness to obtain pharmacist licensure within 90 days.
• Certified Immunizer status or ability to become one within 90 days.

Responsibilities

• Engages customers with greeting and assistance; resolves issues to ensure a positive experience.
• Counsels patients on medicine usage, side effects, interactions, and generics.
• Performs dispensing, drug therapy reviews, and verifies prescribed medications.
• Ensures compliance with regulations, policies, and Good Faith dispensing practices.
• Maintains pharmacy IT systems and supports workflow optimization.
• Assists with insurance claims, authorizations, and third-party audits.

Skills

Customer service

Communication skills

Attention to detail

Education

Doctor of Pharmacy (PharmD) degree

Pharmacist licensure within 90 days

Certified Immunizer

Tools

Intercom Plus

StoreNET

Pharmacy automation

Job description

Job Objectives

Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offerings preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.

Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

Job Responsibilities/Tasks

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.

Operations

• Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promote efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for opening and closing of the pharmacy and shift change duties.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
• Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
• Ensures accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows up with insurance companies as well as medical providers and participates in 3rd party audit.
• Follows up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
• Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service and fostering employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
• Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
• Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Basic Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date.
• Willingness to obtain pharmacist licensure from the relevant Board of Pharmacy within the district within 90 days of hire per district guidelines.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.

An Equal Opportunity Employer, including disability/veterans.

Preferred Qualifications

Willingness to accept a salary within the range of $33.50 per hour to $45.30 per hour.

Position will remain open until filled.

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range: PHIG - $33.50/hr - $45.30/hr