Pharmacy Intern

Walgreens; Orlando (FL); On-site; USD 25,000 - 43,000; Full time

Job summary

Walgreens in Orlando, FL is seeking a Pharmacy Intern to learn how to provide the best patient experience by assisting the pharmacist and team in accordance with state and federal regulations.

Under supervision, you will use pharmacy systems to obtain patient and drug information, assist in processing prescriptions, support pharmacy operations, and help deliver compassionate customer service while adhering to policy.

Qualifications

• Must be enrolled in a school of Pharmacy program.
• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evening and weekend hours.

Responsibilities

• Engages customers by greeting and assisting with products and services to ensure a positive experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Develops strong relationships with customers.
• Under pharmacist supervision, assist in the practice of pharmacy per state, federal, and company policy; adhere to Pharmacy Code of Conduct.
• Performs duties as assigned and supervised for entering, third party processing, filling, and dispensing prescriptions.
• Assists pharmacists and other health care providers in patient care services within the state scope of practice for pharmacy interns.
• Immediately reports prescription errors and adheres to QA and dispensing policies.
• Adheres to Good Faith Dispensing policies.
• Registers sales on the cash register and assists customers to locate products.
• Handles calls to physicians and supports pharmacy inventory management and ordering.
• Maintains cleanliness and order in the Pharmacy Department.
• Complies with all company policies and completes special assignments.

Education

Pharmacy program enrollment

Job description

Job Objectives

• Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations.
• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
• Models and delivers a distinctive and delightful customer experience.
• Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist.

Job Responsibilities/Tasks

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with customers.

Operations

• Learn from store and pharmacy team members, field leadership, team members and customers/patients
• Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions.
• Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).
• Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing
• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training and Personal Development

• Complete required training
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Basic Qualifications

• Must be enrolled in a school of Pharmacy program.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

We will consider employment of qualified applicants with arrest and conviction records.

The current salary range for this position is $18.00 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.