Pharmacy Customer Service Associate

Walgreens; Saint George (ME); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading pharmacy and retail company in Saint George, Maine, is seeking a full-time Pharmacy Technician. The role involves delivering exceptional customer service, supporting pharmacy operations, and assisting the pharmacist with duties. Ideal candidates should be flexible with their schedule and fluent in English. This position offers a competitive hourly wage range of $16 to $18.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales and provides efficient checkout service.
• Assists the pharmacist in the practice of pharmacy.
• Engages customers and resolves issues for a positive experience.
• Maintains compliance with state laws regarding regulated products.

Skills

Customer service

Pharmacy operations support

Engagement with customers

Job description

Base pay range

$16.00/hr - $18.00/hr

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale and facilitates add-on recommendations.
• Registers customer purchases, handles payments, and processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products where possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Supports entry and pricing of merchandise as directed.
• Supports Pharmacy Department operations by entering patient and drug information, assisting in filling prescriptions, verifying accuracy, and checking for possible interactions. Assists pharmacists in scheduling and workflow.
• Reports prescription errors promptly to the pharmacist on duty and adheres to company policies related to pharmacy errors and the Quality Improvement Program. Complies with the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles routine phone calls and assists with third-party prescription services, as directed by the Pharmacy Manager.
• Assists with inventory management for pharmaceuticals and maintains knowledge of asset protection procedures.
• Maintains compliance with state and local laws regarding regulated products where applicable, and assists with product displays, stock rotation, and shelf placement as directed.
• Provides customer service in additional areas such as photo services and web order pickup where applicable.
• Supports store upkeep, exterior and interior maintenance, and general cleanliness and appearance of the store.
• Completes special assignments and other tasks as directed by supervisors.

Training & Personal Development

• Earns and maintains PTCB certification through designated training programs and/or state-required certification/registration.
• Attends training, completes required continuing education, and maintains knowledge of healthcare and pharmacy developments.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Prefer good computer skills and knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on geography, skills, education, experience, and other factors. This role will remain open until filled. To review benefits, please visit the Walgreens benefits page. If you are applying on a job board or unable to click the link, copy and paste this URL into your browser: jobs.walgreens.com/benefits

Salary Range: $16 - $18 / Hourly

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other