Pharmacy Customer Service Associate

Walgreens; Port Orchard (WA); On-site; USD 24,975 - 27,552; Part time

Benefits offered by this job

Flexible scheduling

PTCB certification support

Job summary

Walgreens is seeking a Pharmacy Assistant in Port Orchard, WA, to provide a distinctive customer experience and assist in prescription processing. The role includes handling sales transactions, inventory management, and maintaining store cleanliness.

Applicants should possess good customer service, math, and computer skills, along with a willingness to work flexible hours. PTCB certification is preferred.

The salary range for this position is $18.13 - $20 per hour.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.
• At least six months of experience in a retail environment is preferred.

Responsibilities

• Provide a distinctive and delightful customer experience.
• Assist the pharmacist in processing prescriptions.
• Handle sales transactions efficiently.
• Engage with customers and patients to resolve issues.
• Maintain store cleanliness and merchandising.

Skills

Customer service

Good math skills

Good computer skills

Knowledge of store inventory control

Education

PTCB certification

Fluency in English

Job description

Walgreens Pharmacy Assistant / Cashier – Provide a distinctive and delightful customer experience, handle sales transactions, and assist pharmacists with prescription processing in compliance with state and federal regulations.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them, offering assistance with products and services, and resolving issues to ensure a positive experience.
• Model and share customer service best practices with all team members.
• Recommend items for sale, trade‑ups, and companion items, and guide customers to the OTC aisle when possible.
• Process voids, returns, rain checks, refunds, and exchanges; take customers to OTC aisle when needed.
• Maintain counters and shelves clean and well merchandised, take inventory, and keep records; check in and price merchandise as directed.
• Perform duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information, filling prescriptions, verifying medication, and checking for interactions.
• Report prescription errors to the pharmacist on duty and adhere to company policies and the Quality Improvement Program.
• Adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable dispensing activities.
• Handle telephone calls that do not require pharmacist attention, including those to physicians.
• Process manual claims for third‑party prescription services and perform other clerical duties as assigned.
• Assist pharmacy department with inventory management activities such as ordering, unpacking, checking, and storing pharmaceuticals.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages, tobacco).
• Construct and maintain displays, including promotional, seasonal, and sale merchandise; complete resets and revisions as directed.
• Assist with separation of food items and product placement; perform stock rotation using first‑in, first‑out.
• Use store systems and store equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
• Assume web‑pick‑up responsibilities: monitor orders in Picture Care Plus, pick items, and deliver orders to customers on arrival.
• Assist with exterior and interior maintenance to ensure a clean, neat, orderly store condition.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• EARN and maintain PTCB certification through the designated training program and/or state‑required certification/registration.
• Attend training, complete PPLs requested by manager or corporate, and acquire continuing education credits to maintain knowledge and skill in healthcare and pharmacy.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• At least six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling (counting, measuring, weighing).
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability and veterans.

Benefits information is available at the Walgreens benefits portal (www.jobs.walgreens.com/benefits).

Salary Range: $18.13 - $20 per hour.