Pharmacy Customer Service Associate

Walgreens; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to provide exceptional customer service and assist in pharmacy operations. In this role, you will engage with customers, ensuring a positive experience while supporting pharmacy staff under supervision. Responsibilities include processing prescriptions, managing inventory, and maintaining a clean and organized store environment. This position offers a chance to grow within a supportive team while gaining valuable experience in the pharmacy sector. If you are passionate about customer care and eager to learn, this opportunity is perfect for you.

Qualifications

• Fluency in English is required for effective communication.
• PTCB certification is necessary for pharmacy-related tasks.

Responsibilities

• Deliver a delightful customer experience and assist with pharmacy operations.
• Ensure compliance with regulations and company policies in pharmacy practices.

Skills

Customer Service

Pharmacy Systems Knowledge

Inventory Management

Communication Skills

Education

PTCB Certification

Tools

Pharmacy Systems

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or directed by store manager.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring accuracy, and filling prescriptions.
• Reports prescription errors to the pharmacist on duty and adheres to Company policies regarding pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handles telephone calls that do not require the personal attention of the pharmacist.
• Processes manual claims for third-party prescription services in a timely manner, and performs other clerical duties as assigned.
• Assists with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Assists with separation of food items and product placement as specified by policies/procedures.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service.
• Assumes web pick-up responsibilities and monitors orders.
• Assists with store maintenance by ensuring clean and orderly conditions.
• Complies with all company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate.

Minimum Requirements

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.