Pharmacy Customer Service Associate

Walgreens; Kansas City (MO); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Kansas City, MO is hiring for a position in customer experience and pharmacy support. You will assist pharmacists under supervision, process prescriptions, and provide courteous checkout service.

This role emphasizes accuracy, excellent math and computer skills, and a commitment to a positive store environment. Training includes PTCB certification and ongoing education.

Applicants must be fluent in English and able to work flexible hours; prior retail experience is preferred.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule including evenings and weekends.
• Basic math skills for handling prescriptions and payments.
• Preference for prior Walgreens experience.

Responsibilities

• Assist pharmacists under supervision in dispensing and medication safety.
• Process prescriptions and manage pharmacy information in pharmacy systems.
• Provide courteous, efficient checkout and customer assistance.
• Maintain store cleanliness and merchandising, including inventory checks.
• Support pharmacy workflow and routine clerical duties.
• Manages transactions, returns, rain checks, refunds, and exchanges; assists with OTC guidance when possible.
• Maintains clean, merchandised shelves and performs inventory checks and price updates as directed.
• Performs pharmacy-related duties including entering patient and drug information and assisting with workflow.
• Reports prescription errors to the pharmacist; adheres to Good Faith Dispensing policies and company procedures.
• Handles calls that do not require pharmacist attention and processes third-party claims for prescriptions.
• Supports pharmacy inventory management and coordinates shipment receipts and storage.
• Ensures compliance with state/local laws on regulated products and maintains appropriate displays and promotions.
• Provides photo area customer service and web pickup assistance, including order fulfillment.
• Supports store maintenance and policy compliance; completes special assignments as directed.

Skills

Customer service

Cash handling

English proficiency

Team collaboration

Attention to detail

PTCB certification

flexible schedule willingness

Education

PTCB certification

Tools

Pharmacy systems

POS system

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
• Prefer good computer skills.
• Prefer the knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $16 - $18 / Hourly