Pharmacy Customer Service Associate

Walgreens; Bremerton (WA); On-site; USD 24,975 - 27,552; Full time

Job summary

Walgreens is seeking a Customer Experience professional in the United States to greet customers, assist with products, and resolve issues to ensure a positive store experience. You will handle checkout, returns, and help maintain clean, organized displays while supporting pharmacy-related inventory and workflow as needed.

The role requires fluency in English and a willingness to work a flexible schedule, including evenings and weekends, with prior experience in retail and basic computer skills

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.

Responsibilities

• Greet customers and assist with products and services; resolve issues to ensure a positive experience.
• Process purchases at the register and handle returns or exchanges as needed.
• Maintain store cleanliness, merchandising, inventory records, pricing, and displays.
• Support pharmacy operations, including inventory management and basic prescription workflow when applicable.

Skills

Customer service

Communication

Attention to detail

Math skills

Flexibility

Education

PTCB certification

Tools

POS system

Inventory software

Microsoft Office

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including greetings, eye contact, courtesy, and Walgreens service traits such as proactively offering help, identifying needs, and servicing until satisfied.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale, including trade‑ups and companion items.
• Registers customer purchases on the assigned cash register, processes cash, handles voids, returns, rain checks, refunds, and exchanges, and assists customers to the OTC aisle as needed.
• Maintains cleanliness, merchandising, inventory records, pricing, and overall store upkeep.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including pharmacy system usage, prescription entry, filling, medication verification, interaction checks, and workflow support.
• Reports prescription errors immediately, complies with the Pharmacy Code of Conduct, and adheres to Good Faith Dispensing policy.
• Handles calls not requiring pharmacist’s personal attention, including physician calls.
• Processes manual claims for third‑party prescription services efficiently.
• Supports pharmacy inventory management: ordering, unpacking, shipment, stocking, and claim filing for overages, shortages, or damages.
• Ensures compliance with state and local laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays, including promotional, seasonal, and supervised sale merchandise, and completes resets and revisions as directed.
• Separates food items per policy and assists with stock rotation using the first‑in, first‑out method.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo, poster print, and creative machine services.
• Assumes web pick‑up responsibilities.
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.
• Maintains respectful relationships with coworkers and completes special assignments as directed.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program or state‑required certification/registration.
• Attends training, completes PPLs requested by the manager or corporate, and acquires continuing education credits to maintain knowledge in healthcare and pharmacy developments.

Basic Qualifications

• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

Salary Range: $18.13 - $20 / Hourly