Pharmacy Customer Care Representative Onsite

SynergenX Health Holdings LLC; Tomball (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with up to 5% company match

Paid Time Off (annual increases)

6 Paid Holidays

Tuition Reimbursement

Two weeks of paid on-site training

Job summary

SynergenX Health is hiring a Pharmacy Customer Care Representative to provide compassionate, high-volume inbound support for patients navigating weight loss and clinical care questions. You’ll schedule appointments, document conversations in our CRM/EHR, and act as a trusted voice for patients.

Two weeks of paid, on-site training will prepare you for success. The role offers a Monday–Friday schedule with a starting pay of $19.50 per hour and comprehensive benefits.

Qualifications

• A high school graduate or have a GED.
• Experienced in a high-volume call center environment (1+ year preferred).
• Experienced using CRM or EHR software (1+ year preferred).
• An excellent communicator who knows how to listen as well as speak.
• Comfortable handling multiple conversations, tasks, and priorities.
• Detail-oriented and able to accurately document information.
• Professional, dependable, positive, and solutions-oriented.
• Someone who stays calm and compassionate—even when a patient is frustrated.
• A team player who enjoys working in a collaborative environment.
• Able to successfully pass a routine criminal background check.

Responsibilities

• Answering incoming patient calls and messages promptly, professionally, and with genuine care.
• Listening to patients, understanding their needs, and helping guide them to the right solution.
• Scheduling patient appointments accurately in our EHR system.
• Handling questions, concerns, and complaints with patience, professionalism, and good judgment.
• Routing calls and requests to the appropriate team members when needed.
• Documenting patient communications accurately in our CRM platform.
• Helping patients have a smooth and positive experience with our services.
• Supporting administrative tasks and jumping in to help the team when needed.
• Maintaining professionalism and confidentiality while handling sensitive patient information.

Skills

Customer service

Excellent communicator

Empathy

Team player

Multitask

Detail-oriented

Education

High school diploma or GED

Tools

CRM software

EHR software

Job description

Pharmacy Customer Care Representative

Full-Time | $19.50/Hour | Monday-Friday

Do you love helping people? Are you the person who can turn a frustrating phone call into a positive experience?

If so, we'd love to meet you!

SynergenX Health is looking for warm, compassionate, and energetic Full-Time Inbound Pharmacy Customer Care Representatives to join our growing team.

In this role, you'll be more than just answering phones. You’ll be a trusted voice for our patients - helping them navigate questions, schedule appointments, and feel supported throughout their healthcare journey.

Our work focuses on weight loss and clinical care, giving you the opportunity to have meaningful conversations with patients and make a real difference in their experience.

And don't worry if you're new to our specific healthcare environment—we provide two weeks of paid, on-site training to set you up for success.

Why You’ll Love Working With Us

Make an Impact

Every conversation is an opportunity to help someone feel heard, supported, and cared for. You'll play an important role in helping patients move forward on their health and wellness journey.

Great Pay & Benefits

$19.50/hour plus a comprehensive benefits package designed to support you both personally and professionally.

Grow Your Career

We're committed to developing our people. As you gain experience, you'll have opportunities to learn, grow, and advance within the organization.

A Team That Has Your Back

You'll be surrounded by a collaborative team that understands the importance of supporting one another and providing patients with an exceptional experience.

Paid Training

Two weeks of paid, on-site training means you'll receive the tools, knowledge, and support you need to feel confident in your role.

What You’ll Do

You'll be one of the first people our patients connect with, so your voice, attitude, and willingness to help matter.

Your day will include:

• Answering incoming patient calls and messages promptly, professionally, and with genuine care.


• Listening to patients, understanding their needs, and helping guide them to the right solution.


• Scheduling patient appointments accurately in our EHR system.


• Handling questions, concerns, and complaints with patience, professionalism, and good judgment.


• Routing calls and requests to the appropriate team members when needed.


• Documenting patient communications accurately in our CRM platform.


• Helping patients have a smooth and positive experience with our services.


• Supporting administrative tasks and jumping in to help the team when needed.


• Maintaining professionalism and confidentiality while handling sensitive patient information.

The Big Picture

You don't have to have every answer—you just need to care enough to find the answer.

We're looking for people who genuinely enjoy helping others, communicate with confidence and empathy, and understand that sometimes the smallest interaction can make a big difference in someone's day.

What We're Looking For

You could be a great fit if you are:

• A high school graduate or have a GED.


• Experienced in a high-volume call center environment (1+ year preferred).


• Experienced using CRM or EHR software (1+ year preferred).


• An excellent communicator who knows how to listen as well as speak.


• Comfortable handling multiple conversations, tasks, and priorities.


• Detail-oriented and able to accurately document information.


• Professional, dependable, positive, and solutions-oriented.


• Someone who stays calm and compassionate—even when a patient is frustrated.


• A team player who enjoys working in a collaborative environment.


• Able to successfully pass a routine criminal background check.

Schedule

Monday-Friday | 11:00 AM-8:00 PM

Training: Two weeks of paid, on-site training

Enjoy a consistent Monday-Friday schedule while building valuable experience in healthcare and patient care.

Compensation & Benefits

$19.50 per hour

In addition to competitive pay, you'll receive:

• Medical, Dental & Vision Insurance


• Short-Term & Long-Term Disability


• $50,000 Life Insurance Policy


• 401(k) with up to 5% company match


• Paid Time Off, with annual increases


• 6 Paid Holidays


• Tuition Reimbursement after 6 months of full-time employment


• Employee Service Discounts for you + one


• Two weeks of paid on-site training


• Professional development and career advancement opportunities

Your Next Opportunity Starts Here

If you're looking for a position where you can help people, build your healthcare career, work with a supportive team, and know that what you do matters, this could be the opportunity you've been looking for.

At SynergenX Health, we're not just looking for someone to answer phones.

We're looking for someone who cares.

Someone who listens.

Someone who brings positivity to every conversation.

Someone who can make a patient feel like they're talking to a person—not a phone system.